Hospitality Manager

Little Rock, AR, USA|

Job Overview

Compensation

Salary

Range $36,700.00 - $58,900.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

performance bonuses

Job Description

Golden Corral is a renowned restaurant chain specializing in buffet-style dining, known for offering a wide array of American dishes in a welcoming and family-friendly environment. As a leader in the hospitality industry, Golden Corral emphasizes high standards of service, quality food, and customer satisfaction. The company fosters a culture that values teamwork, employee development, and community involvement, making it a desirable place to build a career in restaurant management. With a commitment to providing pleasurable dining experiences at affordable prices, Golden Corral continues to expand its footprint across the United States, serving millions of guests each year.

The role of the Hospitality Manager within Golden Corral is a pivotal position within the front of the house operations. Reporting directly to the General Manager, the Hospitality Manager is entrusted with the responsibility of overseeing the human, physical, and financial resources to ensure the restaurant operates profitably while delivering an excellent customer experience. This position focuses on managing the front of the house team, including Crew Leaders, Crew Trainers, and A-Team members, ensuring they are well-trained and motivated to meet company standards. A key focus is on maintaining service quality, speeding up line operations, and ensuring adherence to food safety and operational guidelines.

Hospitality Managers are instrumental in fostering a positive and productive work environment. They handle guest relations proactively, striving to make every dining experience pleasurable by conducting regular table visits and addressing any guest complaints promptly. The manager also enforces uniform and training compliance, maintains accurate employee records, and conducts performance evaluations. Additionally, the role involves recruiting and retaining talented staff, managing cash control procedures, and overseeing marketing and community relations activities to support the restaurant's business goals.

This position requires a hands-on leader capable of working approximately 60 hours per week, comfortable with standing and walking for extended periods, and able to perform physical tasks such as lifting, bending, and reaching. A background in high-volume restaurant management with diversified menus is highly valued. The successful candidate will have completed the Golden Corral Hospitality Manager in Training program or possess equivalent hospitality management training. The company encourages candidates with a hospitality degree or relevant education to apply.

The Hospitality Manager role at Golden Corral is not only about managing day-to-day operations but also about embodying the brand’s commitment to affordable, high-quality dining experiences. This role offers an excellent opportunity for individuals passionate about hospitality and restaurant management to grow their careers in a supportive and dynamic environment. Golden Corral provides competitive compensation and the chance to be part of a successful and expanding restaurant chain dedicated to customer satisfaction and employee development.

Job Requirements

Completion of high school diploma or equivalent
Preferred hospitality degree
Successful completion of the Golden Corral Hospitality Manager in Training program
Two to three years of management experience in operations in a high volume restaurant with diversified menu offerings
Ability to work approximately 60 hours per week
Capability to stand and walk for periods of 2-5 hours without rest breaks
Ability to perform moderate to heavy lifting (10-25+ lb), bending, and reaching overhead
Comfortable working in a customer-facing environment with cooking equipment and slippery surfaces
Able to handle complex administrative tasks with minimal supervision

Job Qualifications

High school diploma or equivalent
Hospitality degree preferred
Completed Golden Corral Hospitality Manager in Training program or equivalent
Two to three years management experience in high volume restaurant operations
Strong leadership and team management skills
Excellent communication and guest relations abilities
Proficient in training and development of staff
Knowledge of cash handling and security procedures
Ability to maintain accurate records and conduct evaluations

Job Duties

Ensure Golden Corral operating standards for service times, Bakery, facility maintenance, and equipment maintenance in the front of the house are achieved
Ensure Restaurant Operations Improvement Process (ROIP) standards are met in the front of the house
Ensure compliance with all company policies including the Code of Ethics
Train and coach Crew Leaders and Crew Trainers and A-Team on all changes and/or additions to front of the house operating standards as they are transmitted to the field
Manage guest relations including achieving 100 percent table visits during every meal period and handle all guest complaints in the front of the house
Ensure that the morale of front of the house is positive and guests have a pleasurable dining experience
Manage line speed to ensure Co-workers are properly trained and high dollar hours are achieved according to Golden Corral operations standards
Ensure all Co-workers in the front of the house are trained with the Computer Based Training program and certified through Golden Corral’s Fast Pass for Success Co-worker training program
Schedule quarterly meetings with front of the house Co-workers
Ensure Co-workers are in proper uniform according to Golden Corral guidelines
Maintain complete, current and accurate files for all restaurant Co-workers
Perform required disciplinary counseling sessions for the front of the house in the presence of the General Manager
Recruit, train and retain talented Co-workers in Line, Server and Bakery production positions
Ensure that 6 steps of line service, 10 steps of service, recipes, menu matrix and production guides are followed in the Bakery
Work with the GM to ensure the front of the house is covered on days off
Manage Line 2 and other cash control procedures, including drawer pulls and ensure all security procedures are followed for the handling of cash on the front of the line
Conduct thorough and complete new Co-worker orientations
Conduct all Co-worker evaluations and submit any pay change recommendations to the General Manager in a timely manner
Order and maintain all uniforms and linen within the guidelines of the approved budget on a weekly and monthly basis
Ensure the proper implementation, communication, training and execution of the national restaurant and local store marketing programs (i.e., P.O.P., new marketing promotions) and assist the General Manager with Community Relations activities as needed
Perform other functions that may be necessary to ensure guests receive a pleasurable dining experience