Hospitality Manager

Landing is a pioneering flexible living network that has rapidly expanded since its inception in 2019. With operations spanning over 35 markets across the United States, Landing offers thousands of apartments to its members without requiring deposits or any complicated processes. This innovative approach caters to the growing demand for adaptable urban living solutions, addressing the needs of professionals, travelers, and anyone seeking a seamless and hassle-free residential experience. As a company, Landing emphasizes growth, agility, and responsiveness to the dynamic nature of its markets, ensuring that it remains at the forefront of the flexible housing industry.

Landing operates in a fast-paced environment where priorities can shift daily, reflecting the fluid nature of real-world business operations. This culture fosters an energetic and responsive workplace where employees are encouraged to adapt quickly, think critically, and contribute to continuous growth and improvement. The company is focused on enhancing member satisfaction by maintaining high standards of property quality and exceptional customer service.

The role offered is a market segment ownership position within the Hartford, CT market. This position entails comprehensive management of a segment of Landing’s property portfolio, including overseeing member experiences, property relationships, housekeeping vendors, maintenance, and unit quality. As a segment owner, you will be responsible for managing reservations made through Landing’s proprietary platform as well as through third-party online travel agencies (OTAs) such as Airbnb and Booking.com.

You will maintain strong relationships with property owners and partners, resolve member issues efficiently across multiple communication channels, and report key market performance metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), cleaning quality, and growth to your Hub Manager. This hands-on role demands leadership, strategic thinking, and operational expertise.

Ideal candidates will have prior experience in hotel operations, short-term rental management, vacation rental portfolios, or other high-volume hospitality environments. The unique aspect of this role is market segment ownership rather than managing a single property, presenting an opportunity to influence and shape processes in a high-growth, flexible living company still defining its operational playbook.

Success in this role requires comfort with ambiguity and a proactive, solution-oriented mindset. You’ll thrive in a setting where autonomy is key, and decision-making is often made with incomplete information but always with customer experience at the forefront. The role demands strong organizational skills, attention to detail, and the ability to triage multiple urgent issues simultaneously while maintaining composure and focus.

Work hours are primarily Monday through Friday, 8 am to 5 pm, but given the guest-facing nature of the position, availability during evenings, weekends, and holidays will be necessary according to business needs, especially during peak times such as month-end and high check-in volumes. The company supports professional growth and offers competitive compensation including base salary, performance bonuses, stock options, comprehensive benefits, retirement plans, and generous paid time off. Overall, this position presents a challenging and rewarding opportunity for those passionate about hospitality and customer experience management in a rapidly growing flexible housing market.