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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $96,600.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive compensation
Performance bonus
Stock options
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Commuter Benefits
mental health support
Pet insurance
Life insurance
Disability insurance
Travel perks
Job Description
Landing is a pioneering flexible living network that has rapidly expanded since its inception in 2019. With operations spanning over 35 markets across the United States, Landing offers thousands of apartments to its members without requiring deposits or any complicated processes. This innovative approach caters to the growing demand for adaptable urban living solutions, addressing the needs of professionals, travelers, and anyone seeking a seamless and hassle-free residential experience. As a company, Landing emphasizes growth, agility, and responsiveness to the dynamic nature of its markets, ensuring that it remains at the forefront of the flexible housing industry.
Landing ... Show More
Landing ... Show More
Job Requirements
- Background in hotel operations or short-term rental management
- Experience managing a market or property with autonomy
- Strong organizational skills for handling tickets and member issues
- Ability to prioritize multiple urgent tasks
- Flexibility to work evenings, weekends, and holidays as needed
- Excellent communication and problem-solving skills
- Willingness to adapt to a fast-changing work environment
Job Qualifications
- Experience in hotel operations or short-term rental management
- Proven ability to run a market, property, or operation autonomously
- Strong organizational and follow-through skills
- Ability to prioritize and triage urgent issues under pressure
- Comfortable working in ambiguous, growth-stage company environments
Job Duties
- Manage reservation systems across Landing's platform and OTA channels like Airbnb and Booking.com
- Oversee member experience from booking through checkout including addressing tickets, inquiries, and escalations
- Build and maintain relationships with property owners and housekeeping partners
- Monitor and report on key performance indicators such as NPS, CSAT, cleaning quality, and market growth
- Coordinate reservations and escalate maintenance issues with property management teams
- Lead onboarding, installation, and launching of new properties within the Hartford market segment
- Resolve member issues promptly across multiple communication channels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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