Hospitality Manager

Grand Rapids, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Paid parental leave

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Employee assistance program

Tuition Discount

Complimentary dining

Job Description

Located in Rockford, MI, our company is a prominent local, family-owned business within the full-service casual dining restaurant industry. Known for our dedication to providing outstanding dining experiences, we operate multiple restaurants that emphasize exceptional food quality, friendly service, and a welcoming atmosphere. Our commitment to fostering a positive, productive work environment helps us maintain high standards in hospitality and ensures that guests feel valued every time they visit.

We are currently seeking a dedicated full-time Restaurant Manager to join our team in Rockford. This competitive salaried role is ideal for an individual passionate about creating excellent guest experiences through effective team leadership and operational management. The Restaurant Manager will be responsible for overseeing day-to-day operations, including ensuring all food and products are prepared and served in strict accordance with our recipes and standards. This individual will also manage cash handling, maintain sanitation and cleanliness standards, and assist team members as needed to boost efficiency and maintain superior service quality.

The role requires a thorough understanding of company policies, procedures, and training programs to ensure that service delivery meets our high-quality expectations consistently. An essential part of the role includes developing and motivating team members, fostering their growth in all operational areas, and maintaining compliance with all federal, state, county, and municipal regulations related to health, safety, and labor requirements.

Moreover, the Restaurant Manager will have the important responsibility of managing all in-house and off-site events, from initial requests through to event conclusion, ensuring seamless execution that aligns with the company’s standards. This position demands excellent communication skills, leadership capabilities, and the ability to work in a dynamic environment that prioritizes guest satisfaction and team performance.

This full-time position comes with a competitive salary package and a comprehensive benefits program designed to support your career growth and personal well-being. Benefits include paid parental leave, medical, dental, vision, and life insurance coverage for full-time managers, employee assistance programs, tuition discounts at Davenport University, and complimentary dining experiences across all company restaurants. The role also offers a weekly paycheck and participation in our leadership development program to help you reach your professional goals within the company.

If you are a motivated individual with at least three years of experience in full-service casual dining, possess knowledge of food and beverage service including alcohol, and are ready to take on a key leadership role with a respected local company, we encourage you to apply. Join us and help drive the continued success and exceptional reputation of our restaurants in Rockford and beyond.

Job Requirements

Be 21 years of age
have at least three years of experience in full-service casual dining
possess excellent math skills
be able to operate a POS system
have basic computer knowledge in Microsoft Office and email
be physically able to stand for long periods and lift up to 50 pounds
availability to work nights and weekends

Job Qualifications

Be 21 years of age
be able to communicate and understand the predominant language(s) of the restaurant’s operating area
have knowledge of service and food and beverage, generally involving at least three years of experience in full service, casual dining
experience with full service alcohol serving facilities is desirable
possess excellent basic math skills and have the ability to operate a POS system
experience with event planning is a plus
have basic computer knowledge in Microsoft Office and the use of email
be able to work in a standing position for long periods of time
be able to reach, bend, stoop and frequently lift up to 50 pounds
availability on nights and weekends

Job Duties

Understand completely all policies, procedures, standards, specifications, guidelines and training programs
ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards
achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of team members and creating a positive, productive working environment
control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
fill in where needed and assist all team members to ensure guest service standards and efficient operations
continually strive to develop the team members in all areas
ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
be knowledgeable of restaurant policies regarding personnel and operations
fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, team members and guests
understand completely all policies, procedures, standards, specifications, and guidelines
manage all in house and off site events from the initial Event Request to the conclusion of the event