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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $29.00
Work Schedule
Flexible
Day Shifts
Benefits
401(k)
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Paid training
Vision Insurance
Job Description
DePAW Pet Resort is a highly regarded, locally owned pet care facility based in Geneva, Illinois, known for its outstanding commitment to the wellbeing and happiness of pets. With over 60 years of combined staff experience, DePAW Pet Resort combines extensive expertise and passion, making it one of Kane County's top pet boarding and daycare establishments. This premium pet resort offers an impressive 16,000 square feet of indoor play areas and 8,000 square feet of outdoor play spaces, along with a variety of comfortable indoor enclosures suitable for overnight lodging. The facility prides itself on providing a safe, clean, and... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in pet care or management
- leadership experience
- proficiency in staff scheduling and customer service
- ability to work varied shifts including mornings, afternoons, and evenings across all days
- valid driver’s license
- ability to perform occasional hands-on pet care
- excellent communication skills
- physical ability to handle pets and perform walk-through inspections
Job Qualifications
- Experience in dog daycare, pet boarding, dog handling, or animal training/behavior preferred
- strong leadership and staff management skills
- excellent customer service abilities
- scheduling proficiency
- familiarity with Google Docs and Gingr software
- organized, punctual, reliable, collaborative, confident, and calm under pressure
- valid driver’s license
Job Duties
- Lead daily operations for daycare, Pack-Ademics, and lodging across dogs, staff, and clients
- create and manage daily task lists, group placements, evaluations, and activity fulfillment
- recruit, hire, train, coach, schedule, and oversee pet care staff
- minimize unapproved overtime
- monitor occupancy, staffing needs, and wait list
- adjust staffing and placements accordingly
- maintain and update pet records, notes, and attendance in Gingr software
- ensure the health, safety, and comfort of all pets
- coordinate medication administration, feeding, and special instructions
- conduct and oversee social evaluations and daily walk-throughs
- enforce safety, cleanliness, and facility maintenance
- handle client check-ins, inquiries (phone/email), upselling, and relationship-building
- coordinate maintenance issues with General Manager
- transport pets to veterinarians when warranted and notify clients
- support Operations, Office, and General Managers on projects and monthly management meetings
- continually improve operations, reduce costs without sacrificing care, and manage staff communications
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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