Hospitality Manager

DePAW Pet Resort is a highly regarded, locally owned pet care facility based in Geneva, Illinois, known for its outstanding commitment to the wellbeing and happiness of pets. With over 60 years of combined staff experience, DePAW Pet Resort combines extensive expertise and passion, making it one of Kane County's top pet boarding and daycare establishments. This premium pet resort offers an impressive 16,000 square feet of indoor play areas and 8,000 square feet of outdoor play spaces, along with a variety of comfortable indoor enclosures suitable for overnight lodging. The facility prides itself on providing a safe, clean, and enriching environment for pets through its dedicated team of professionals.

The staff at DePAW Pet Resort are not only passionate about animal care but also highly trained, holding certifications in First Aid and CPR. The team participates in a range of professional associations such as Pet Tech, PackPro, Outstanding Pet Care, the International Association of Canine Professionals, the International Boarding & Pet Care Services Association, the Association of Professional Dog Trainers, ASPCA, and local Chambers of Commerce. Their dedication to ongoing professional development and adherence to industry-leading standards has earned DePAW Pet Resort recognition by the Better Business Bureau and multiple local awards, including Kane County Reader’s Choice honors.

The Hospitality Manager role at DePAW Pet Resort is a full-time position based at their Geneva, IL location. This position offers a competitive pay rate of $21.00 to $29.00 per hour, commensurate with experience and performance, with a typical work schedule of 35 to 40 hours per week. The role demands flexibility, requiring availability across all days of the week and varied shift windows ranging from early morning through evening. The Hospitality Manager will assume a pivotal leadership position within the resort, overseeing daily operations related to the daycare, training programs (Pack-Ademics), and lodging services across dogs, staff, and clients.

In this role, the Hospitality Manager will take charge of creating and managing daily task lists, group placements, activity scheduling, and evaluations, ensuring optimal pet care and customer satisfaction. Key responsibilities include recruiting, hiring, training, coaching, scheduling, and supervising pet care staff while managing operational efficiency to minimize unapproved overtime. Additionally, the manager is responsible for monitoring occupancy levels, staffing needs, and the waitlist system, adjusting resources and placements as necessary to maintain smooth operations.

Maintaining accurate pet records and tracking attendance using Gingr software is essential, as is coordinating the health, safety, and comfort of all guests, including the administration of medications, feeding, and adherence to special instructions. The Hospitality Manager must enforce stringent safety protocols, oversee cleanliness and facility maintenance, conduct social evaluations, and perform daily walk-through inspections. Client engagement is a vital element of this position; managing check-ins, answering inquiries, upselling services, and fostering strong client relationships contributes significantly to the resort’s success.

The role also involves coordinating maintenance issues with the General Manager, arranging pet transport to veterinarians when warranted, and keeping clients informed. Supporting management meetings and participating in ongoing projects with Operations, Office, and General Managers ensures the resort continually enhances its operations. The ideal candidate will possess experience in dog daycare, pet boarding, dog handling, and animal training or behavior, alongside strong leadership skills, excellent customer service, organizational aptitude, and technical familiarity with tools such as Google Docs and Gingr software.

This role requires a dependable, organized, confident professional capable of maintaining calm under pressure. Comfort with occasional hands-on pet care and driving pets as needed is required, with a valid driver’s license being mandatory. DePAW Pet Resort offers a comprehensive benefits package including health, dental, and vision insurance; paid training and time off; employee discounts; flexible scheduling; and opportunities for professional development and continued education. If you are passionate about pet care and leadership in a top-tier facility, this Hospitality Manager position presents a rewarding career opportunity to join a respected and innovative team.