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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
competitive salary
Performance bonus
Vehicle and cell stipend
Stock options
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health support
Pet insurance
Commuter Benefits
Flexible spending account
Health savings account
401(k) retirement plan
Paid Time Off
Travel perks
Job Description
Landing is the largest flexible living network in the United States, having rapidly expanded since its inception in 2019 to more than 35 markets across the country. The company offers thousands of apartments with a unique approach that eliminates deposits and minimizes hassle, making flexible living accessible and convenient for its members. Landing’s business model is deeply entrenched in the real world, which means their operations are fast-paced, adaptable, and constantly evolving to meet changing market demands and customer expectations. Known for its innovative approach to flexible housing, Landing prioritizes member experience, operational excellence, and strategic growth, making it a... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 3 years in hospitality or rental management
- Experience with OTA platforms such as Airbnb and Booking.com
- Excellent communication and conflict resolution skills
- Availability to work flexible hours including evenings, weekends, and holidays
- Proficient in reservation management software
- Ability to build and maintain vendor relationships
Job Qualifications
- Background in hotel operations or short-term rental management
- Experience managing a high-volume hospitality portfolio or vacation rental operations
- Proven ability to run a market, property, or operation with real autonomy
- Strong organizational and follow-through skills
- Ability to prioritize and triage under pressure
- Comfort with ambiguity in fast-paced, growth-stage environments
Job Duties
- Manage reservations across direct and OTA channels including Landing bookings and platforms like Airbnb and Booking.com
- Oversee member experience from booking through checkout including handling tickets, inquiries, and escalations
- Build and maintain relationships with property and housekeeping partners
- Monitor and report on market KPIs such as NPS, CSAT, cleaning quality, and growth
- Coordinate reservation logistics and maintenance escalations with property management teams
- Manage onboarding, installation, and launching of new properties within the market segment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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