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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health benefits
Pay time off
Retirement Plan
Performance bonus
Stock options
Commuter Benefits
Vehicle and cell stipend
Job Description
Landing is a pioneering company that has established the largest flexible living network in the United States since its inception in 2019. Operating in over 35 markets with thousands of apartments, Landing offers a seamless rental experience by eliminating deposits and minimizing hassle for its customers. This innovative approach to flexible living has positioned Landing as a leader in the property rental market, catering to individuals seeking convenient, flexible, and high-quality living spaces across the country. Their rapid growth highlights their commitment to customer satisfaction and the evolution of residential living standards through technology and excellent service. Landing's extensive market... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in hospitality or property management
- Ability to work flexible hours including evenings, weekends, and holidays
- Strong problem-solving skills
- Valid driver’s license
- Capability to handle multiple tasks under pressure
- Proficiency with customer service and reservation systems
Job Qualifications
- Experience in hotel operations, short-term rental management, or vacation rental portfolio management
- Proven track record managing a market, property, or hospitality operation autonomously
- Strong organizational and follow-through skills
- Ability to manage multiple urgent priorities and triage under pressure
- Comfortable working in ambiguous and fast-changing environments
- Excellent communication and interpersonal skills
- Proficient with reservation management technologies and OTA platforms
Job Duties
- Manage reservation bookings across Landing's direct platform and OTA partners like Airbnb and Booking.com
- Provide exceptional member experience from booking through checkout handling tickets, inquiries, and escalations
- Maintain strong relationships with property owners and housekeeping partners
- Monitor and report market performance KPIs such as NPS, CSAT, cleaning quality, and growth to the Hub Manager
- Coordinate reservation logistics and escalate maintenance issues to property management teams
- Lead onboarding, installation, and launch of new properties within the market segment
- Triage and prioritize multiple urgent issues simultaneously ensuring optimal customer service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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