Hospitality Manager

Landing is a pioneering company in the flexible living sector, having established the largest network of flexible living solutions in the United States since its inception in 2019. Operating across more than 35 markets, Landing offers thousands of apartments with a unique value proposition—no deposits and a hassle-free housing experience. The company caters to modern renters seeking flexibility and convenience, positioning itself as a disruptor in the residential rental market by leveraging technology and service innovation. Landing’s rapid growth reflects its commitment to delivering exceptional member experiences and streamlining the process of finding and living in a home that fits the dynamic lifestyles of today's urban dwellers.

The role available is a market segment ownership position based in the Columbus, Ohio market. This pivotal role involves comprehensive oversight of a segment of Landing’s properties, focusing on an integrated approach to property management, member satisfaction, and operational excellence. The individual in this position will be responsible for managing the member experience from booking through to checkout, ensuring that all touchpoints from reservations to housekeeping and maintenance are handled with the utmost care and effectiveness. This includes direct management of reservations made through the Landing platform, as well as partnerships with online travel agencies such as Airbnb and Booking.com.

Key responsibilities include building and maintaining strong relationships with property partners and housekeeping vendors, overseeing the quality of units, and handling all member inquiries, tickets, and escalations across multiple communication channels. The Market Segment Owner must also monitor market performance metrics such as Net Promoter Scores (NPS), Customer Satisfaction (CSAT), cleaning quality, and growth indicators, and report these insights to the Hub Manager to inform strategic decisions.

Ideal candidates will bring experience from high-volume hospitality operations, including hotels, short-term rental management, or vacation rental portfolios, and possess the ability to operate with autonomy in a fast-paced, evolving environment. The role demands strong organizational skills, the capability to prioritize effectively under pressure, and adaptability in a growth-stage company where procedures are continually being developed. The individual must thrive in a dynamic setting where the customer experience is paramount, and the operational playbook is still being written.

The standard work schedule consists of core business hours Monday through Friday from 8 a.m. to 5 p.m., with additional availability required for evenings, weekends, and holidays to meet guest-facing needs and peak periods such as month-end and high-volume check-ins. This schedule ensures continuous support and responsiveness to members, reinforcing Landing’s commitment to superior service.

Landing offers an attractive compensation package with a base salary ranging from $55,000 to $75,000, complemented by a performance bonus of up to 20% of the base salary and an annual vehicle and cell stipend of $6,600. Employees also benefit from stock options and a comprehensive benefits package that includes medical, dental, vision, life, AD&D, disability, mental health, pet insurance, commuter benefits, and Flexible Spending Account (FSA) or Health Savings Account (HSA) options. Additional benefits include retirement plan support via a 401(k) with access to ImmediatePay, a generous paid time off policy, and an annual travel perk of $750 in Landing Stays, further enhancing work-life balance and job satisfaction.

Landing is committed to equality and inclusivity, providing equal employment opportunities to all qualified applicants without discrimination based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, military service or obligation, or any other protected status under applicable laws.