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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive compensation
Performance bonus
Stock options
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health support
pet benefits
Commuter Benefits
Flexible spending account
Health savings account
401(k) Plan
Paid Time Off
Travel perk
Job Description
Landing is the largest flexible living network in the United States, founded in 2019. The company operates in over 35 markets across the country, offering thousands of apartment options without requiring deposits, making the rental process hassle-free for its customers. Landing focuses on providing flexible living solutions that adapt to the dynamic needs of modern renters, connecting people with fully furnished apartments through an easy-to-use platform. The company is committed to growth and innovation, continuously expanding its footprint and refining its operations to deliver the best possible member experience. With its cutting-edge technology and dedication to flexibility, Landing simplifies the... Show More
Job Requirements
- Background in hotel operations, short-term rental management, or high-volume hospitality
- Experience managing a market or property operation with autonomy
- Strong organizational and follow-through skills
- Ability to triage and prioritize urgent tasks
- Comfortable working in an ambiguous and fast-paced environment
- Availability to work core business hours Monday-Friday 8am-5pm plus evenings, weekends, and holidays as needed
- Valid driver’s license to manage market segments and property visits
Job Qualifications
- Experience in hotel operations, short-term rental management, or vacation rental portfolio management
- Proven ability to independently run a market segment or property operation
- Strong organizational skills with excellent follow-through on resolving tickets and issues
- Ability to prioritize and triage multiple urgent tasks effectively
- Comfort in working within a fast-growing and dynamic startup environment
- Excellent communication and relationship-building skills
Job Duties
- Manage reservation channels including Landing bookings and third-party OTAs like Airbnb and Booking.com
- Oversee member experience from booking to checkout including handling tickets, inquiries, and escalations
- Build and maintain strong relationships with property owners and housekeeping vendors
- Monitor and report on market performance indicators such as NPS, CSAT, cleaning quality, and growth
- Coordinate reservation logistics and maintenance issues with property management teams
- Lead onboarding, installation, and launching of new properties in the Cleveland market segment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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