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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Performance bonus
Vehicle stipend
cell phone stipend
Sign-On Bonus
Stock options
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health support
Pet insurance
Commuter Benefits
Flexible spending account
Health savings account
401(k) retirement plan
Paid Time Off
Travel perk
Job Description
Landing is a pioneering flexible living network that has rapidly grown since its establishment in 2019 to cover over 35 markets nationwide with thousands of apartments available to members without the hassle of deposits. The company thrives on providing an unparalleled living experience that blends convenience and comfort with flexibility, empowering residents to book high-quality apartments through an easy-to-use platform. Landing's innovative approach to flexible living caters to the demands of modern urban lifestyles, growing its presence with a keen focus on operational excellence and customer satisfaction. Their approach is dynamic, informal, and fast-paced, reflecting the real world where priorities... Show More
Job Requirements
- Bachelor’s degree or equivalent experience preferred
- Minimum of 3 years in hospitality or property management roles
- Familiarity with reservation platforms including Airbnb and Booking.com
- Availability to work outside core business hours including evenings, weekends, and holidays as needed
- Strong problem-solving skills
- Ability to thrive in a fast-paced and dynamic work environment
- Valid driver’s license and reliable transportation
Job Qualifications
- Experience in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality
- Proven ability to manage a market segment or property portfolio with real autonomy
- Strong organizational and multitasking skills
- Effective decision-making under pressure
- Capacity to work in ambiguous and fast-changing environments
- Excellent communication and interpersonal skills
Job Duties
- Manage reservation systems across Landing’s direct platform and third-party OTA channels such as Airbnb and Booking.com
- Oversee member experience from booking through checkout including handling tickets, inquiries, and escalations
- Build and maintain relationships with property owners, housekeeping vendors, and maintenance teams
- Monitor and report on market key performance indicators such as NPS, CSAT, cleaning quality, and growth
- Coordinate reservation issues and escalate maintenance concerns to property management
- Lead onboarding, installation, and launch processes for new properties within the market segment
- Resolve urgent member issues across multiple communication channels promptly and professionally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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