Hospitality Manager

Landing is a pioneering company that has established the largest flexible living network in the United States since its inception in 2019. Operating in more than 35 markets and offering thousands of apartments, Landing revolutionizes the way people find and live in temporary homes by eliminating deposits and unnecessary hassles. This innovative approach caters to modern lifestyles where flexibility and convenience are paramount. Landing thrives on rapid growth and dynamic operations, reflecting the real-world demands of the hospitality and real estate industries. As a company focused on flexibility and member satisfaction, Landing is strategically positioned to redefine the rental experience across the country.

The role offered is a market segment ownership position within the Murfreesboro, TN market. This critical position involves comprehensive management of a segment of Landing’s properties, including the oversight of member experience, coordination with property relationships, housekeeping vendors, and maintenance teams, as well as ensuring high unit quality. Candidates will handle reservations made through Landing's proprietary platform alongside online travel agency partners such as Airbnb and Booking.com. The position requires building and maintaining strong relationships with property partners and resolving member issues efficiently across multiple communication channels. Reporting on market performance to the Hub Manager is also essential.

This role is tailored for professionals with hospitality experience, particularly those who have worked in hotel operations, short-term rental portfolios, or high-volume hospitality environments. Unlike managing a single property, this role empowers the individual to own and drive the entire market segment’s success. Candidates must be comfortable operating in fast-paced settings where priorities can shift quickly, and decision-making often occurs with incomplete information. The role emphasizes delivering exceptional customer experiences while simultaneously developing and utilizing operational systems for market success. This position offers a unique opportunity to shape and evolve the operational playbook as the company continues to grow. Landing offers an engaging work environment for proactive, organized, and customer-focused professionals who thrive under pressure and embrace ambiguity and change.