Hospitality Manager

Landing is a pioneering company that has established the largest flexible living network in the United States since 2019. Operating in over 35 markets, Landing offers thousands of apartment options without the traditional hassle of deposits, providing a seamless and flexible living experience. As a rapidly growing company, Landing operates in dynamic real-world conditions where priorities can shift quickly and no two days are the same. This innovative approach to flexible living caters to modern lifestyles by combining convenience, affordability, and quality housing options across multiple cities, making it a leader in the flexible housing market.

Landing's commitment to growth and innovation is reflected in its flexible business model and user-first philosophy. With a strong focus on customer experience and operational excellence, Landing is rapidly expanding its footprint and refining its processes to enhance the living experience for its members. The company's culture thrives on agility, adaptability, and proactive problem-solving, making it an exciting environment for professionals who enjoy fast-paced and evolving challenges.

About the Role

This role is a crucial market segment ownership position based in the Salt Lake City Market. The person in this role will manage a segment of Landing's properties, focusing on member experience, property relationships, vendor coordination, maintenance oversight, and unit quality assurance. This role involves overseeing reservations that come directly through Landing’s platform as well as through online travel agencies (OTAs) such as Airbnb and Booking.com. The role requires building and maintaining strong partnerships with property owners and vendors while ensuring exceptional service and satisfaction for members throughout their stay.

The successful candidate will be responsible for handling member inquiries, resolving issues across multiple communication channels, and reporting market performance metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), cleaning quality, and growth indicators to the Hub Manager. Professionals with experience in hotel operations, short-term rental management, or high-volume hospitality settings will find this role familiar yet distinct because it encompasses the oversight of an entire market segment instead of a single property. This is a leadership opportunity that involves building and refining operational playbooks while actively managing day-to-day operations.

This position suits individuals who excel in fast-moving environments, can make informed decisions despite incomplete information, and possess the ability to design and improve systems on the go. It demands organizational skills, a keen sense of prioritization under pressure, and comfort with ambiguity, attributes that align well with the evolving nature of a growth-stage company. The role offers the chance to contribute meaningfully to Landing’s continued expansion and operational innovation in a highly visible and strategic capacity.

Work Schedule & Availability

Core working hours for this role are Monday through Friday, 8 AM to 5 PM. Given the guest-facing nature of this position, additional availability during evenings, weekends, and holidays is required based on business needs, especially during peak periods such as month-end and busy check-in times. This scheduling flexibility is essential to meet the demands of the hospitality industry and ensure outstanding member experiences at all times.