Hospitality Industry Expert - Program Manager-

Capgemini is a global leader in consulting, technology services, and digital transformation, recognized for empowering individuals to shape their careers within a collaborative and innovative environment. With a rich heritage spanning over 55 years and a presence in more than 50 countries, Capgemini boasts a diverse workforce of over 340,000 professionals dedicated to helping organizations navigate their digital and sustainable transformation journeys. Trusted by leading enterprises worldwide, the company excels in delivering comprehensive end-to-end services and solutions that span from strategic design and consulting to engineering, leveraging cutting-edge technologies like AI, generative AI, cloud computing, and data analytics. Capgemini’s commitment to creating a sustainable and inclusive world underscores its approach to business and technology, making it a sought-after employer for those wishing to make a tangible impact on society and enterprises alike.

The Program Manager Lead role within Capgemini focuses on supporting complex, multi-workstream hospitality initiatives, ensuring seamless collaboration and communication among teams spanning properties, corporate functions, and guest-facing operations. This role is crucial for driving successful delivery by managing program activities, coordinating across diverse cross-functional partners, and simplifying intricate information into actionable plans for operational teams. Located in Miami, FL, the position requires on-site presence four days per week and seeks candidates with a deep understanding of hospitality environments, property workflows, and the ability to translate technical and business needs into clear execution milestones. Compensation ranges from $86,900 to $203,800, subject to factors such as experience, location, and qualifications, with additional potential incentives.

As a Program Manager Lead, the individual will oversee day-to-day project and engagement activities, responsible for maintaining quality, managing risks, and ensuring resource optimization to achieve project goals within scope, budget, and timelines. This role demands proficiency in stakeholder management, risk and issue tracking, and communication management, with an emphasis on coordinating operational changes and new system rollouts within hospitality settings. The successful candidate will be highly organized, adept at managing multiple workstreams, and skilled in tools like JIRA, Smartsheets, and Confluence. Furthermore, they will facilitate cross-functional discussions, provide regular program updates and summaries, and work closely with property and field teams to ensure smooth transitions and operational readiness. Capgemini offers a comprehensive benefits package, reinforcing its commitment to employee well-being and growth.