Steak 'n Shake logo

Hospitality Host/ Drive Thru

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $11.00 - $14.00
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Work Schedule

Flexible
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Benefits

employee discount
flexible schedule
Paid training

Job Description

Steak 'n Shake is a well-known American restaurant chain specializing in burgers and milkshakes, popular for its classic diner experience and quality food offerings. With a strong commitment to providing excellent customer service in a fast-paced environment, Steak 'n Shake has become a staple in multiple communities, offering guests a memorable dining experience. As a company, Steak 'n Shake values integrity, competitive spirit, and fostering an inclusive environment that supports both its employees and guests. Their mission is to lead and dominate the premium burger segment of the restaurant industry by placing employees first and maintaining fast, focused, and effective operations.

The Hospitality Host position at Steak 'n Shake is a critical role that serves as the face of the restaurant. This role involves professionally greeting, engaging, and serving both new and returning guests, ensuring a welcoming atmosphere is created and maintained at all times. Hospitality Hosts play a vital role in representing the Steak 'n Shake brand through enthusiastic and outgoing hospitality, which helps support the overall ambience of the location. The host is responsible for engaging guests with positive and professional conversations, demonstrating the Golden Rule, and exhibiting a competitive spirit and desire to succeed. Becoming a Hospitality Host at Steak 'n Shake provides an opportunity to develop high character and competence while impacting the lives of others positively. The company is highly committed to the success and growth of its employees, offering a supportive work culture that prioritizes trust, loyalty, and recognition. This role is ideal for individuals who enjoy fast-paced environments, desire to contribute to a leading restaurant brand, and want to be part of a team determined to be the employer of choice with competitive wages and benefits.

Job Requirements

  • High school diploma or equivalent
  • Ability to greet and engage guests professionally
  • Strong interpersonal communication skills
  • Capacity to work in a fast-paced, team-oriented environment
  • Reliable attendance and punctuality
  • Willingness to learn and improve
  • High character and competitive spirit

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Strong communication and interpersonal skills
  • Ability to remain positive and enthusiastic in a fast-paced environment
  • Demonstrated commitment to providing excellent guest experiences

Job Duties

  • Greet guests upon arrival with a warm and friendly demeanor
  • Engage guests in positive and professional conversation
  • Create and maintain a welcoming atmosphere that supports the restaurant's ambience
  • Demonstrate the Golden Rule in all guest interactions
  • Support the team with efficient and enthusiastic hospitality
  • Manage guest seating and waitlists effectively
  • Uphold high standards of character and competence in daily tasks

Job Criteria

Experience

No experience required


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