Steak 'n Shake logo

Hospitality Host

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $14.00 - $19.25
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Work Schedule

Flexible
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Benefits

employee discount
flexible schedule
Employee assistance program
Paid training

Job Description

Steak 'n Shake is a well-established American restaurant chain that specializes in serving high-quality burgers, milkshakes, and classic diner fare. Known for its commitment to delicious food and a welcoming dining atmosphere, Steak 'n Shake has built a strong reputation as a go-to destination for guests seeking a premium burger experience. With a focus on sustaining excellent customer service and maintaining a friendly environment, the company prides itself on combining tradition with contemporary hospitality. This is reflected not only in its menu offerings but also in the way it engages with its guests and employees alike. The brand is dedicated to being an employer of choice by fostering a workplace culture that values trust, loyalty, and employee well-being. It emphasizes competitive wages, employee development, and a dedicated focus on improving the lives of everyone involved—employees, customers, and franchisees. The Hospitality Host position at Steak 'n Shake plays a crucial role in this mission. This role is designed for individuals who bring positive energy, enthusiasm, and a passion for hospitality to every guest interaction. Hospitality Hosts are responsible for greeting guests as they enter, creating a warm and inviting atmosphere that encourages repeat visits and customer satisfaction. They engage guests in friendly, professional conversations and help set the tone for the overall dining experience. This position demands an outgoing personality, excellent interpersonal skills, and a genuine desire to serve others. The host embodies the core values of the company including the Golden Rule, competitive spirit, and a commitment to high character and competence. The company supports this role with extensive paid training and flexible scheduling to accommodate various lifestyles. Additionally, employees benefit from perks such as employee discounts and assistance programs, which further enhance the job's appeal. The Hospitality Host is not only a front-facing role but also a vital element in maintaining the premium standard that Steak 'n Shake aims to uphold in the competitive restaurant industry. This role is a perfect fit for motivated individuals seeking to join a fast-paced, effective team where they can grow and contribute to a leader in the premium burger segment.

Job Requirements

  • high school diploma or equivalent
  • availability to work flexible hours including nights and weekends
  • ability to communicate clearly and effectively
  • positive attitude and strong work ethic
  • ability to stand and move for extended periods
  • willingness to follow company policies and procedures

Job Qualifications

  • high school diploma or equivalent
  • excellent communication and interpersonal skills
  • outgoing and friendly personality
  • ability to work in a fast-paced environment
  • willingness to learn and grow professionally
  • prior hospitality or customer service experience preferred

Job Duties

  • greet guests upon entering the restaurant
  • engage in positive and professional conversation with guests
  • create a welcoming and enthusiastic atmosphere
  • support the location's ambience through hospitality
  • demonstrate high character and competence
  • uphold the company's Golden Rule value
  • contribute to improving the lives of guests and coworkers

Job Criteria

Experience

Entry Level (1-2 years)


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