Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

employee discount
flexible schedule
Employee assistance program
Paid training

Job Description

Steak 'n Shake is a well-established and popular restaurant chain known for its premium burgers and classic American diner experience. With a rich history and a dedicated customer base, the company prides itself on delivering high-quality food and exceptional hospitality that creates memorable dining experiences. As an industry leader in the premium burger segment, Steak 'n Shake continues to expand its reach while maintaining a strong commitment to its core values and customers. Operating with a strong culture that places a high emphasis on employee value and customer satisfaction, Steak 'n Shake strives to be the employer of choice by offering competitive wages, flexible scheduling, and a supportive work environment. The company's philosophy revolves around integrity, loyalty, and a desire to improve the lives of its employees, customers, and franchisees alike. Join one of the fastest-growing restaurant concepts where passion for service and quality food go hand in hand.

The Hospitality Host role at Steak 'n Shake is a critical and frontline position designed to professionally represent the brand by greeting, engaging, and serving both new and returning guests with enthusiasm and warmth. The host acts as the face of the restaurant, creating a welcoming and friendly atmosphere that encourages guest loyalty and satisfaction. They are responsible for setting a positive tone from the moment guests enter the location and maintaining an environment that supports the restaurant's lively and spirited ambience. The ideal candidate will demonstrate the Golden Rule by treating guests and teammates with respect and kindness, embodying the company’s high standards of character and competence. Hospitality hosts at Steak 'n Shake are expected to have a competitive spirit and a strong desire to win while contributing to a fast-paced and focused work culture. They must effectively engage in positive, professional conversations with guests to ensure every visitor feels appreciated and valued. This role not only enriches the guest experience but also supports the overall goal of Steak 'n Shake to dominate the premium burger market with unmatched hospitality. The position offers flexible schedules, paid training, employee discounts, and access to an employee assistance program, making it an excellent opportunity for those looking to grow in the hospitality or restaurant industry while working within an enthusiastic team environment.

Job Requirements

  • High school diploma or equivalent
  • Ability to engage positively with guests
  • Excellent communication skills
  • Ability to work flexible hours including evenings and weekends
  • Competitive spirit and desire to win
  • High personal character and competence
  • Desire to improve the lives of others

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service or hospitality experience is a plus
  • Strong communication and interpersonal skills
  • Ability to maintain a positive and energetic attitude
  • Demonstrated ability to work effectively in fast-paced environments
  • Strong team player with a commitment to delivering excellent service

Job Duties

  • Greet guests promptly and warmly upon arrival
  • Engage guests in positive and professional conversation
  • Create a welcoming and friendly atmosphere
  • Support the restaurant ambience with outgoing enthusiastic hospitality
  • Manage guest seating and waitlist efficiently
  • Assist with maintaining cleanliness and organization in the host area
  • Provide exceptional customer service and respond to guest inquiries or concerns

Job Criteria

Experience

Entry Level (1-2 years)


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