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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
Annual bonus
Job Description
Seminole Hard Rock Hotel & Casino Tampa is a premier entertainment destination located in Central Florida, renowned for its electrifying casino atmosphere and exceptional amenities. Owned and operated by the Seminole Tribe of Florida, this expansive property boasts a AAA Four Diamond rated hotel experience, featuring seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa and Salon, and VIP services designed to cater to every guest's needs. With high stakes table games and thousands of the hottest slot machines, the casino draws visitors seeking a dynamic and thrilling gaming experience. The resort's commitment to unparalleled service extends not only to... Show More
Job Requirements
- Minimum 2 years of guest service experience preferred
- Ability to resolve stressful situations
- Experience in casino and/or hotel environment preferred
- Proficient knowledge of Microsoft Office, Excel, and Word preferred
- Ability to work flexible schedules including nights, weekends and holidays
- Must adhere to Gaming Commission Regulations and company policies
- Must meet appearance guidelines
Job Qualifications
- Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the casino or hotel business preferred
- Must have exceptional guest service skills
- Must have the ability to resolve stressful situations
- Experience in casino and/or hotel environment preferred
- Proficient knowledge of CMP & LMS programs preferred
- Proficient knowledge of Microsoft Office, Excel, and Word preferred
- Experience in gaming machines and/or table games preferred
- Must be able to make sound complimentary decisions based on tracked customer play
- Ability to work flexible schedules, including nights, weekends and holidays
- Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures
Job Duties
- Consistently provides a welcoming and hospitable guest experience to every guest
- Assists Casino Hosted guests with request and demands
- Demonstrates exceptional guest service to both internal and external customers with every interaction
- Uses active listening and de-escalation techniques in order to find solutions for the guests
- Provides timely and accurate service in a fast paced and high demand atmosphere
- Provide hands on real-time service for VIP customers that have relationships with Player Development team members
- Assists in handling all operational aspects of Player Development department from opening to close daily
- Ensure all policies and procedures are followed with all required paperwork completed and filed accurately
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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