Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
wellness programs
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a leading integrated entertainment company renowned for its diverse range of offerings including casino gaming, sports content, and online sports betting and iCasino services through theScore Bet Sportsbook and Casino. With a footprint spanning 43 destinations across North America, PENN Entertainment has established itself as a dynamic, forward-thinking company dedicated to creating memorable experiences for guests. The company values a culture built on enthusiasm, teamwork, and inclusivity, placing a strong emphasis on personal and professional growth. PENN Entertainment's commitment extends beyond entertainment to social responsibility, embracing diversity, sustainability, and community engagement.
Joining PENN Entertainment means becoming part of a fast-paced and constantly evolving industry that thrives on innovation and customer satisfaction. The company offers a supportive workplace where employees are encouraged to develop their careers and pursue opportunities that match their skills and ambitions. Employees enjoy competitive compensation packages that include medical coverage from day one, 401(k) matching, wellness programs, annual performance bonuses, and paid time off that increases with tenure.
The role focuses on enhancing the guest experience on the casino floor by establishing strong, lasting relationships with new and familiar guests. As a team member, you'll engage directly in promoting the company’s loyalty program, PENN Perks, aiming to foster repeat visits and customer loyalty. Responsibilities also include coordinating special event functions, managing guest visits, and addressing guest questions and requests to ensure maximum comfort and satisfaction. Additionally, the role involves proactive outreach through calls, mailings, and personal visits to maintain engagement and encourage frequent patronage.
Ideal candidates will be proactive, personable, and possess strong communication and analytical skills. They need to maintain a valid state driver’s license and be able to obtain and uphold a valid state gaming license. The role requires an understanding of how to allocate complimentary rewards based on gaming activity in accordance with company guidelines. Candidates should be familiar with word processing and spreadsheet software to handle various administrative tasks efficiently.
Working at PENN Entertainment provides a unique opportunity to be part of an industry leader dedicated not only to entertainment excellence but also to social and environmental responsibility. The company fosters a vibrant work environment where innovation, diversity, and employee well-being are prioritized. Employees are invited to follow PENN Entertainment’s journey as it continues to transform the entertainment landscape across North America.
Joining PENN Entertainment means becoming part of a fast-paced and constantly evolving industry that thrives on innovation and customer satisfaction. The company offers a supportive workplace where employees are encouraged to develop their careers and pursue opportunities that match their skills and ambitions. Employees enjoy competitive compensation packages that include medical coverage from day one, 401(k) matching, wellness programs, annual performance bonuses, and paid time off that increases with tenure.
The role focuses on enhancing the guest experience on the casino floor by establishing strong, lasting relationships with new and familiar guests. As a team member, you'll engage directly in promoting the company’s loyalty program, PENN Perks, aiming to foster repeat visits and customer loyalty. Responsibilities also include coordinating special event functions, managing guest visits, and addressing guest questions and requests to ensure maximum comfort and satisfaction. Additionally, the role involves proactive outreach through calls, mailings, and personal visits to maintain engagement and encourage frequent patronage.
Ideal candidates will be proactive, personable, and possess strong communication and analytical skills. They need to maintain a valid state driver’s license and be able to obtain and uphold a valid state gaming license. The role requires an understanding of how to allocate complimentary rewards based on gaming activity in accordance with company guidelines. Candidates should be familiar with word processing and spreadsheet software to handle various administrative tasks efficiently.
Working at PENN Entertainment provides a unique opportunity to be part of an industry leader dedicated not only to entertainment excellence but also to social and environmental responsibility. The company fosters a vibrant work environment where innovation, diversity, and employee well-being are prioritized. Employees are invited to follow PENN Entertainment’s journey as it continues to transform the entertainment landscape across North America.
Job Requirements
- Must be at least 21 years of age
- must be in possession of and maintain valid state driver’s license
- motor vehicle report must be free of careless motor vehicle accidents and moving violations within the last 3 years
- ability to obtain and maintain valid state gaming license
- strong analytical, judgment and decision making skills
- excellent written and oral communication skills
- experience with word processing and spreadsheet computer applications
- completion of high school diploma or equivalent plus three years progressive casino, marketing or sales related experience or equivalent combination of training, education and experience
Job Qualifications
- High school diploma or equivalent
- three years progressive casino, marketing or sales related experience or equivalent combination of training, education and experience
- strong analytical, judgment and decision making skills
- excellent written and oral communication skills
- experience with word processing and spreadsheet computer applications
- ability to obtain and maintain valid state gaming license
- possession of valid state driver’s license
Job Duties
- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base
- encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers
- develop player base by promoting PENN Perks to qualified gaming guests
- invite guests to utilize the amenities of the club in order to develop customer loyalty
- award customer complimentaries based on gaming action and program guidelines
- coordinate guest visits including meals and show reservations
- assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort
- assist in the organization of special functions such as parties and tournaments
- prepare invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction
- contact guests by calling, writing or making personal visits to increase trip frequency
- attend off property functions as a representative of the company in order to entertain or assist guests as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
