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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
wellness programs
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a leading integrated entertainment company renowned for its diverse range of offerings including casino gaming, sports content, and online sports betting and iCasino services through theScore Bet Sportsbook and Casino. With a footprint spanning 43 destinations across North America, PENN Entertainment has established itself as a dynamic, forward-thinking company dedicated to creating memorable experiences for guests. The company values a culture built on enthusiasm, teamwork, and inclusivity, placing a strong emphasis on personal and professional growth. PENN Entertainment's commitment extends beyond entertainment to social responsibility, embracing diversity, sustainability, and community engagement.
Joining PENN Entertainment means bec... Show More
Joining PENN Entertainment means bec... Show More
Job Requirements
- Must be at least 21 years of age
- must be in possession of and maintain valid state driver’s license
- motor vehicle report must be free of careless motor vehicle accidents and moving violations within the last 3 years
- ability to obtain and maintain valid state gaming license
- strong analytical, judgment and decision making skills
- excellent written and oral communication skills
- experience with word processing and spreadsheet computer applications
- completion of high school diploma or equivalent plus three years progressive casino, marketing or sales related experience or equivalent combination of training, education and experience
Job Qualifications
- High school diploma or equivalent
- three years progressive casino, marketing or sales related experience or equivalent combination of training, education and experience
- strong analytical, judgment and decision making skills
- excellent written and oral communication skills
- experience with word processing and spreadsheet computer applications
- ability to obtain and maintain valid state gaming license
- possession of valid state driver’s license
Job Duties
- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base
- encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers
- develop player base by promoting PENN Perks to qualified gaming guests
- invite guests to utilize the amenities of the club in order to develop customer loyalty
- award customer complimentaries based on gaming action and program guidelines
- coordinate guest visits including meals and show reservations
- assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort
- assist in the organization of special functions such as parties and tournaments
- prepare invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction
- contact guests by calling, writing or making personal visits to increase trip frequency
- attend off property functions as a representative of the company in order to entertain or assist guests as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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