Steak 'n Shake logo

Hospitality Host

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $12.75 - $17.25
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Work Schedule

Flexible
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Benefits

employee discount
flexible schedule
Employee assistance program
Paid training

Job Description

Steak 'n Shake is a renowned American casual dining restaurant chain that specializes in high-quality burgers and milkshakes. With a rich heritage dating back to 1934, Steak 'n Shake has built a strong reputation for delivering delicious food served in a welcoming, nostalgic atmosphere. As a company, Steak 'n Shake focuses on providing exceptional guest experiences while fostering a supportive and engaging work environment for its employees. This company is recognized for its commitment to excellence and innovation in the fast-casual dining sector. Steak 'n Shake operates numerous locations across the United States, each dedicated to maintaining the brand's promise of quality and service.

The Hospitality Host position at Steak 'n Shake is a vital role that involves representing the company professionally by greeting, engaging, and serving both new and returning guests. This position plays a critical part in creating a warm and inviting atmosphere that values each guest's business. Hospitality Hosts are responsible for delivering outgoing and enthusiastic hospitality to support the location's ambience and enhance the overall dining experience. Employees in this role greet guests upon entering, engaging them with positive and professional conversation to ensure they feel appreciated and welcomed.

This role requires individuals who demonstrate the Golden Rule by treating others as they wish to be treated. Ideal candidates possess a competitive spirit and a strong desire to win, combined with high character and competence. The position is well-suited for those who are passionate about improving the lives of others while working in a dynamic, fast-paced environment. Steak 'n Shake is not only focused on serving its guests but also deeply committed to the success and growth of its employees. The company fosters a culture built on trust and loyalty, aiming to be the preferred employer by offering competitive wages and prioritizing employee well-being.

As a Hospitality Host, you will be part of a team that values ambition and determination to lead the premium burger segment of the restaurant industry. The role embodies a fast, focused, and effective approach, demanding enthusiastic hosts who can contribute to a positive and energetic dining atmosphere. By joining Steak 'n Shake, employees embark on a successful journey with extensive support and opportunities for professional growth. The company’s benefits include flexible schedules, paid training, employee discounts, and access to employee assistance programs, ensuring that team members are well-equipped and motivated to excel in their positions.

Job Requirements

  • High school diploma or equivalent
  • Ability to engage professionally with guests
  • Excellent communication skills
  • Availability to work flexible hours including evenings and weekends
  • Competitive spirit and desire to win
  • High character and competence

Job Qualifications

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Positive attitude and friendly demeanor
  • Willingness to learn and grow within the company

Job Duties

  • Greet guests warmly upon arrival
  • Engage guests in positive and professional conversation
  • Create a welcoming and hospitable atmosphere
  • Support the location's ambience with enthusiastic hospitality
  • Assist guests with seating arrangements
  • Respond promptly to guest inquiries and requests
  • Collaborate with team members to ensure guest satisfaction

Job Criteria

Experience

Entry Level (1-2 years)


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