Five Guys logo

Hospitality General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

fun work environment
Monthly financial bonuses
Work-life balance
Paid Time Off
medical benefits
Financial contests
Career growth opportunities

Job Description

Five Guys Burgers and Fries is a renowned fast-casual restaurant chain recognized as one of America’s most successful hamburger concepts. Praised not only for having one of the best burgers in the country according to the Zagat survey but also for its exceptional workforce, Five Guys has built a strong reputation based on quality food, welcoming atmosphere, and a team-centric work culture. This highly regarded restaurant operates a unique open kitchen concept where teamwork, communication, and employee versatility are paramount. Crew members and management alike are cross-trained to handle every position in the restaurant, ranging from register operations to grill management, morning prep, and evening close. This collaborative approach to daily operations fosters a sense of unity and shared responsibility among employees, creating a fun, dynamic environment for both staff and customers.

As a Hospitality General Manager at Five Guys, you will step into a vital leadership role responsible for driving the restaurant's financial success and operational excellence. This position offers an exciting chance for self-motivated individuals who thrive in fast-paced environments and enjoy working closely with their teams while maintaining an unwavering focus on customer service. You will be entrusted with coaching, mentoring, and inspiring your team members to perform at their best, ensuring that the business meets its financial targets and growth objectives. The ideal candidate will possess a passion for innovative thinking and creativity, essential to fostering and sustaining successful business growth initiatives within the restaurant.

Working at Five Guys means being part of a company that values employee contributions and encourages personal and professional development. With a work-life balance prioritized through a 45-hour workweek and holidays off, the role also comes with benefits such as medical coverage, accrued paid time off, and financial bonuses tied to performance metrics like the secret shopper program and exciting contests. The company’s culture emphasizes respect for diversity and equal opportunity, creating an inclusive workplace where every team member’s contribution matters. This role is perfect for a hospitality professional who enjoys a fun, food-focused work environment and wants to grow their career with a well-established, rapidly expanding restaurant brand.

Job Requirements

  • Bachelor's degree preferred
  • Minimum two years of restaurant leadership experience
  • ServSafe certification required
  • Strong communication and interpersonal skills
  • Ability to work flexible hours including weekends
  • Proven record of meeting financial goals
  • Commitment to upholding company values and standards

Job Qualifications

  • Over two years of leadership experience in the restaurant industry
  • Proven ability to drive financial success
  • Strong commitment to coaching and team development
  • Excellence in operational and customer service management
  • Ability to thrive in a fast-paced work environment
  • Creativity and strategic thinking in business growth initiatives
  • ServSafe certification

Job Duties

  • Drive financial performance and meet sales targets
  • Lead and develop a high-performing team
  • Ensure exceptional customer service and operational standards
  • Oversee daily restaurant operations and maintain cleanliness
  • Implement and enforce food safety and quality standards
  • Coach and mentor staff to enhance skills and performance
  • Foster a positive, collaborative work environment

Job Criteria

Experience

Mid Level (3-7 years)


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