Hospitality General Manager, Residential Operations - Pierson Dining

Yale University, located in New Haven, Connecticut, is a prestigious Ivy League institution known globally for its commitment to excellence in education, research, and community service. Yale Hospitality is a key part of the university's infrastructure, providing a wide range of dining and hospitality services designed to meet the needs of its diverse population, including students, faculty, and staff. The Business Office within Yale Hospitality oversees crucial operations, ensuring high standards in service delivery, financial management, and staff coordination. This department plays a vital role in supporting the university's mission by delivering exceptional dining experiences and maintaining efficient operational systems.

The Hospitality General Manager, Residential Operations, is a pivotal leadership role within Yale Hospitality responsible for managing one of the university's 14 distinguished residential dining halls. This position reports directly to the Managing Director of Operations and works closely with the Head of College, acting as a key liaison to support dining excellence and community engagement. The General Manager leads a team of 25 to 30 unionized staff members, including experienced chefs and culinary professionals, to provide three meals a day, ensuring that the dining experience meets the highest benchmarks of food quality, safety, and customer satisfaction.

This role encompasses a broad scope of responsibilities, from overseeing daily meal preparation, food service, and cleanliness to managing personnel recruitment, training, and motivation. The General Manager must implement standardized recipes and departmental policies to consistently deliver nutritious and appealing meals. Additionally, this position requires developing and monitoring operational budgets, managing payroll, and maintaining thorough documentation to support efficient financial practices. The General Manager also forecasts meal counts to determine production needs, supervises inventory and storage activities, and ensures compliance with safety and sanitation standards.

The individual in this role must possess strong leadership and communication skills, with proven experience in supervising unionized employees in a food service environment. Familiarity with food service management systems, point-of-sale technology, inventory management, and Microsoft Office applications is essential. The ability to manage multiple projects and competing priorities in a dynamic setting is critical, alongside a demonstrated commitment to diversity, equity, inclusion, and belonging.

Yale University emphasizes a welcoming, inclusive work environment, encouraging applications from candidates of diverse backgrounds and perspectives. The Hospitality General Manager position is full-time, on-site, and offers a competitive salary range of $68,000 to $120,500 annually. This role also requires a Bachelor’s degree in Hotel/Restaurant Administration or a related field and at least four years of relevant food service management experience, along with certification in a food protection program. Physical demands include sustained standing, lifting up to 25 pounds, and carrying supplies as needed.

Working at Yale means contributing to an institution that values innovation, responsibility, and community impact. This General Manager role provides a unique opportunity to lead a vital part of the university's residential life, ensuring quality dining services that nurture the university community’s wellbeing and foster a sense of belonging. Those who join Yale Hospitality play an essential role in shaping memorable dining experiences that reflect Yale’s tradition of excellence and service.