Hospitality General Manager, Residential Operations - Berkeley Dining

Yale University, an esteemed Ivy League institution located in New Haven, Connecticut, is renowned worldwide for its commitment to academic excellence, innovation, and community engagement. Among its many offerings, Yale Hospitality plays a critical role in supporting the campus community by providing high-quality dining services throughout its residential and academic facilities. Within this division, the Business Office oversees operational and administrative functions that ensure the smooth delivery of services to students, faculty, and staff. Yale Hospitality is dedicated to creating a welcoming environment that emphasizes sustainability, quality food service, and exemplary customer care, aligning with Yale’s overarching mission to foster a vibrant and inclusive campus life.

The role of Hospitality General Manager, Residential Operations, is central to this mission. This full-time, on-site position is responsible for managing one of Yale’s 14 prestigious dining halls, a key hub for students and faculty within the residential colleges. Offering a competitive salary range of $68,000 to $120,500 annually, the position reports directly to the Managing Director of Operations and collaborates closely with the Head of College. The General Manager leads a sizable team of 25 to 30 unionized culinary and dining staff, including accomplished chefs dedicated to preparing three meals a day that meet the highest standards of quality, taste, and presentation.

The General Manager’s responsibilities encompass a broad spectrum of operational and leadership duties. Beyond supervising food preparation and ensuring adherence to food safety and sanitation standards, this role involves comprehensive staff management—hiring, training, motivating, and continuously coaching personnel to maintain performance excellence. The General Manager also oversees the coordination of dining hall activities during meal hours, ensuring seamless service flow, optimal portioning, and maintenance of cleanliness within the facility.

This position demands a strong proficiency in various food service management systems, including recipe development platforms, inventory control software, and point-of-sale technology. The ability to manage budgets and payroll accurately, handle catering functions for special events, and uphold exceptional customer relations is essential. Successful candidates are expected to demonstrate outstanding leadership, organizational, and communication skills, alongside a genuine commitment to fostering diversity, equity, inclusion, and belonging within the campus community.

Physical requirements include the ability to sustain prolonged standing and frequent bending, with the capability to lift and carry supplies weighing up to 25 pounds. The role requires a bachelor’s degree in Hotel/Restaurant Administration or a related field, combined with at least four years of food service management experience or an equivalent combination of education and experience. Certification in a food protection program is mandatory.

Yale University embraces a tobacco-free campus policy and conducts thorough pre-employment background screening as part of its hiring process. This position offers an unparalleled opportunity to contribute meaningfully to one of the world’s most prestigious educational environments by ensuring that the dining experience at Yale not only nourishes the body but also enhances the sense of community and belonging vital to university life.