Hospitality Experience Manager

Eurest is a leading company in the business and industry dining sector, recognized for its exceptional service to the employees of the nation's largest and most prestigious companies across various industries and states. As a part of the Compass Group family, Eurest has established a strong reputation for innovation, high performance, and rapid growth. The company operates in multiple states, serving a diverse portfolio of corporate cafes, executive dining rooms, onsite catering, vending innovations, and more. With a workforce of approximately 16,000 chefs and in-unit associates, Eurest is committed to delivering world-class meals and an outstanding guest experience in every interaction.

Joining Eurest means embarking on a rewarding career with limitless opportunities for professional development and growth. The company prides itself on fostering a culture of enthusiasm, quality, and dedication, allowing its team members to thrive and contribute meaningfully to the organization’s success. Eurest’s fast-paced environment and collaborations with exciting clients across interesting locations create a dynamic workplace where innovation and excellence are at the forefront.

The role offered is a critical leadership position within Eurest’s hospitality and guest experience team. This position is responsible for leading and executing the hospitality and guest experience strategy across multiple locations within a 10-state portfolio nationally. The successful candidate will be instrumental in shaping the customer experience strategy, aligning communications, and driving participation through innovative approaches such as Voice of the Customer insights, retail execution, and targeted activations. They will also be tasked with enhancing the front-of-house experience, supporting front-of-house training, and guiding the adoption of guest-facing technology to streamline operations and improve service delivery.

The position offers a competitive salary range of $100,000 to $110,000 per year, classified at pay grade 16. National travel will be required as part of the role to oversee and implement strategies across multiple site locations. This role demands strong leadership skills, the ability to influence without direct authority, and an aptitude for collaborating with diverse stakeholders including marketing, culinary, operations, and client teams.

In addition to leading hospitality efforts, the role includes responsibilities such as tracking experience trends, scaling best practices, supporting technology adoption like point-of-sale systems and mobile ordering platforms, and aligning retail execution across various service formats. The role focuses on creating a consistent, welcoming, and efficient customer journey that meets the high standards of Eurest's clientele.

Eurest values inclusivity and equal opportunity, ensuring a fair and supportive work environment that respects the diversity of its associates and applicants. By joining Eurest, candidates become part of a forward-thinking team that prioritizes quality service, employee growth, and customer satisfaction.