Hospitality Events Coordinator

Hermes is a prestigious luxury brand with a rich heritage that dates back to 1837. Renowned as a family-owned and independent company, Hermes is deeply committed to artisan craftsmanship, sustainable development, and corporate social responsibility. The company operates with a strong emphasis on human values, creativity, and excellence in detail, carrying forward a tradition that has spanned over 180 years. Hermes maintains its reputation by producing highly crafted, beautiful objects designed to withstand the test of time, with most of its production rooted in France through 42 workshops. Globally, Hermes has a strong retail presence with 310 stores across 49 countries and employs over 15,000 people, including more than 6,000 artisans dedicated to preserving the meticulous savoir-faire that defines the brand. The company’s mission is not only to deliver superior products but also to positively impact the world by respecting natural resources and promoting sustainability in all their processes. Hermes fosters a culture of diversity, inclusion, and equality, offering a supportive environment for employees to thrive both personally and professionally.

The role of Hospitality Events Coordinator is integral to Hermes’ Omnichannel Customer Development & Client Relations Management (CDRM) team. This team focuses on enhancing customer acquisition and loyalty through meticulous analytics, customer relationship management, after-sales service, and exceptional client experiences. As a Hospitality Events Coordinator, you will be responsible for elevating the client experience by coordinating and supporting all hospitality initiatives, gifting programs, and hospitality-driven event moments. Working closely with the Director of Client Events, senior managers, store teams, and external vendors, you ensure that each client interaction is seamless, thoughtful, and reflects the luxury standards of the Hermes maison.

Your core responsibilities will include researching and sourcing gifts and seasonal treats that align with Hermes’ high standards, managing vendor contracts, coordinating hospitality components like florals and treats for events, and handling event logistics such as invoice processing, budget tracking, and inventory management. You will facilitate bi-monthly calls with store hospitality ambassadors to share best practices and maintain hospitality guidelines to ensure a consistently elevated client experience across all locations. Moreover, you will contribute to competitive research on hospitality trends, assist in the development of new hospitality concepts, and provide regular updates and support to the Director of Client Events.

This is a dynamic role that requires strong organizational skills, attention to detail, budget management expertise, and the ability to multitask in high-pressure situations. The position offers a salary range of $70,000 to $75,000 annually, depending on experience and location. It is also a full-time role with significant responsibilities including vendor supervision, budget oversight, and mentoring junior staff such as interns. Your impact will be critical in maintaining Hermes' reputation for offering unparalleled experiences to its clients.

Hermes provides an excellent benefits package, including commission and bonus incentives based on sales, comprehensive medical, dental, and vision coverage, life insurance, paid time off inclusive of vacation and holidays, parental leave, and retirement plans with company matching and profit sharing. Additional perks include voluntary benefits like flexible spending accounts, fitness reimbursement, product discounts, and access to wellness resources such as the Calm app and health advocacy services. The company values employees’ individuality and strives to create an inclusive and diverse workplace where everyone can feel valued and supported.