Hospitality Director - Boutique

Auburn, WA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $92,000.00 - $95,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Life insurance

Paid Time Off

Paid holidays

401(k) Plan

Job Description

Verterra, a Trilogy Boutique Community, is an exceptional residential community located just east of Trilogy Tehaleh in Bonney Lake, Washington. It is designed to offer residents an unparalleled lifestyle combining nature, luxury, and social engagement. Verterra Wellness Social Club, a planned amenity within the community, intends to serve as a stylish and vibrant social hub aimed at bringing neighbors together through various activities including fitness, culinary experiences, cultural events, and outdoor adventures amidst the beautiful forests and trails Tehaleh is renowned for. This community fosters a strong sense of belonging and provides residents with unique opportunities to connect, relax, and lead an active lifestyle in a serene and natural setting. With designs still being finalized, the anticipated offerings at the Wellness Social Club will include diverse programming, creative and enrichment opportunities, and wellness-focused amenities cultivated to enhance daily living for homeowners and members.

The position of Hospitality Director at Verterra presents a unique opportunity for an accomplished leader to oversee the smooth and successful operation of the club. This full-time role, reporting directly to the Vice President of Operations or Area General Manager, carries a competitive annual pay range of $92,000 to $95,000. The Hospitality Director plays a pivotal role in shaping the club's lifestyle programming, ensuring superior standards of member service, and fostering community engagement. This position encompasses a broad spectrum of responsibilities across operations, food and beverage management, event planning, membership onboarding, and vendor and team supervision. The Director is instrumental in setting strategic goals, monitoring financial performance, managing staff, and collaborating with marketing and creative teams to deliver a premium guest and member experience. As a highly visible leader, the Hospitality Director embodies the core values of BlueStar Resort & Golf, including honesty, integrity, respect, and teamwork, while also being adaptable to work flexible hours, including evenings and weekends with occasional travel. This role is essential to cultivating a thriving, welcoming, and dynamic club environment that meets and exceeds the expectations of residents and supports the broader community's wellbeing and lifestyle.

Job Requirements

Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education
previous General Manager experience or 5+ years of senior club leadership experience
one to three years’ event planning, budgeting, and supervisory experience preferred
previous knowledge or experience working in a homeowner association preferred
experience in the hospitality industry a plus
computer literate with a high level of proficiency in Microsoft Office and PC technology
ability to write reports, business correspondence, and procedure manuals
ability to speak effectively before groups of members, customers, or team members
must possess basic computational ability as well as budgetary analysis
must have excellent analytical, organizational, and written and verbal communication skills
must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills
must demonstrate initiative with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
must be comfortable working in a fast-paced environment where continuous improvement is expected
this position requires a flexible schedule, to include evenings and weekends, with some travel
valid driver's license is required

Job Qualifications

Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education
involved in key development initiatives directly relating to the clubhouse and restaurant plants
establish goals and processes for measuring sales, revenue, new projects and business development
provide strategic intelligence to partners and clients regarding all F&B initiatives including, but not limited to, vision, business planning, capital expansion, branding, menu/restaurant and clubhouse design and the creative and conceptual development of new F&B experiences
previous General Manager experience or 5+ years of senior club leadership experience
one to three years’ event planning, budgeting, and supervisory experience preferred
previous knowledge or experience working in a homeowner association preferred
experience in the hospitality industry a plus
community engagement experience desired
partnership cultivation and management desired
Club Managers Association of America (CMAA) certification (or similar) preferred
computer literate with a high level of proficiency in Microsoft Office and PC technology
Club Management System software a plus
ability to write reports, business correspondence, and procedure manuals
ability to speak effectively before groups of members, customers, or team members
must possess basic computational ability as well as budgetary analysis
must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association
must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills
must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
must be comfortable working in a fast-paced environment where continuous improvement is expected
this position requires a flexible schedule, to include evenings and weekends, with some travel
valid driver's license is required

Job Duties

Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals
create an overall lifestyle program for Club members that includes activities, events, enrichment opportunities, creative expressions opportunities, culinary arts, and travel
ensure that a consistent set of superior standards of customer service meet or exceed the expectations of Members and guests at all Club facilities and events
provide strategic intelligence to partners and clients regarding all Club initiatives, including but not limited to, vision, branding, Lifestyle, Food & Beverage, and Operations
assist the VP or Area GM in establishing goals and processes for measuring sales, revenue, new projects, and business development for the Club
support the hiring process
supervise team members and maintain effective communication related to Club operations, safety, and team member concerns
assist with budget planning and monitoring support to assure revenues and expenses are achieving and exceeding the department’s financial sales goals
setting up new vendors, processing of invoices and bi-weekly payroll processing and reporting
manage the Member communication platform, this includes but is not limited to content creation and registration for events, fitness classes, news and more
instrumental in the onboarding of new Members throughout the life of the community, including resales
work closely with the marketing and creative team in Central Services to provide on branded materials and menus
implement, train and operate Point of Sales (POS) system
monitor the Club’s performance to determine whether strategies and plans require adjustment to positively impact revenues and cost controls
review and approve short- and long-term strategies and implementation for the Food & Beverage operation
serve as Manager on Duty
specific oversight of the Food & Beverage, Clubhouse, Gate, Interior Facilities Maintenance, Spa/Athletics Operations
other duties and responsibilities may be assigned