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BlueStar Resort & Golf logo

Hospitality Director - Boutique

Auburn, WA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $92,000.00 - $95,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
401(k) Plan

Job Description

Verterra, a Trilogy Boutique Community, is an exceptional residential community located just east of Trilogy Tehaleh in Bonney Lake, Washington. It is designed to offer residents an unparalleled lifestyle combining nature, luxury, and social engagement. Verterra Wellness Social Club, a planned amenity within the community, intends to serve as a stylish and vibrant social hub aimed at bringing neighbors together through various activities including fitness, culinary experiences, cultural events, and outdoor adventures amidst the beautiful forests and trails Tehaleh is renowned for. This community fosters a strong sense of belonging and provides residents with unique opportunities to connect, relax, and... Show More

Job Requirements

  • Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education
  • previous General Manager experience or 5+ years of senior club leadership experience
  • one to three years’ event planning, budgeting, and supervisory experience preferred
  • previous knowledge or experience working in a homeowner association preferred
  • experience in the hospitality industry a plus
  • computer literate with a high level of proficiency in Microsoft Office and PC technology
  • ability to write reports, business correspondence, and procedure manuals
  • ability to speak effectively before groups of members, customers, or team members
  • must possess basic computational ability as well as budgetary analysis
  • must have excellent analytical, organizational, and written and verbal communication skills
  • must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills
  • must demonstrate initiative with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
  • must be comfortable working in a fast-paced environment where continuous improvement is expected
  • this position requires a flexible schedule, to include evenings and weekends, with some travel
  • valid driver's license is required

Job Qualifications

  • Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education
  • involved in key development initiatives directly relating to the clubhouse and restaurant plants
  • establish goals and processes for measuring sales, revenue, new projects and business development
  • provide strategic intelligence to partners and clients regarding all F&B initiatives including, but not limited to, vision, business planning, capital expansion, branding, menu/restaurant and clubhouse design and the creative and conceptual development of new F&B experiences
  • previous General Manager experience or 5+ years of senior club leadership experience
  • one to three years’ event planning, budgeting, and supervisory experience preferred
  • previous knowledge or experience working in a homeowner association preferred
  • experience in the hospitality industry a plus
  • community engagement experience desired
  • partnership cultivation and management desired
  • Club Managers Association of America (CMAA) certification (or similar) preferred
  • computer literate with a high level of proficiency in Microsoft Office and PC technology
  • Club Management System software a plus
  • ability to write reports, business correspondence, and procedure manuals
  • ability to speak effectively before groups of members, customers, or team members
  • must possess basic computational ability as well as budgetary analysis
  • must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association
  • must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills
  • must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
  • must be comfortable working in a fast-paced environment where continuous improvement is expected
  • this position requires a flexible schedule, to include evenings and weekends, with some travel
  • valid driver's license is required

Job Duties

  • Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals
  • create an overall lifestyle program for Club members that includes activities, events, enrichment opportunities, creative expressions opportunities, culinary arts, and travel
  • ensure that a consistent set of superior standards of customer service meet or exceed the expectations of Members and guests at all Club facilities and events
  • provide strategic intelligence to partners and clients regarding all Club initiatives, including but not limited to, vision, branding, Lifestyle, Food & Beverage, and Operations
  • assist the VP or Area GM in establishing goals and processes for measuring sales, revenue, new projects, and business development for the Club
  • support the hiring process
  • supervise team members and maintain effective communication related to Club operations, safety, and team member concerns
  • assist with budget planning and monitoring support to assure revenues and expenses are achieving and exceeding the department’s financial sales goals
  • setting up new vendors, processing of invoices and bi-weekly payroll processing and reporting
  • manage the Member communication platform, this includes but is not limited to content creation and registration for events, fitness classes, news and more
  • instrumental in the onboarding of new Members throughout the life of the community, including resales
  • work closely with the marketing and creative team in Central Services to provide on branded materials and menus
  • implement, train and operate Point of Sales (POS) system
  • monitor the Club’s performance to determine whether strategies and plans require adjustment to positively impact revenues and cost controls
  • review and approve short- and long-term strategies and implementation for the Food & Beverage operation
  • serve as Manager on Duty
  • specific oversight of the Food & Beverage, Clubhouse, Gate, Interior Facilities Maintenance, Spa/Athletics Operations
  • other duties and responsibilities may be assigned

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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