Hospitality Director

Converde, a Trilogy Boutique Community located within the award-winning vibrant Evergreen master plan in Conroe, Texas, is an exclusive 55+ new construction neighborhood. This intimate enclave of approximately 524 homesites is designed to help residents thrive in an engaging and supportive environment. Situated just 53 miles north of Houston and minutes from The Woodlands, Converde offers its residents easy access to the diverse amenities and attractions of the Houston area while maintaining a peaceful and refined lifestyle. Shea Homes, renowned for creating distinctive communities, brings the celebrated Trilogy lifestyle to this highly sought-after master plan, offering discerning 55+ homeowners an exceptional choice in residential living. The community focuses on fostering a vibrant, active, and socially connected atmosphere for its members, blending elegant living spaces with a rich variety of lifestyle and recreational opportunities.

The Hospitality Director role at Converde is a full-time position with an annual salary range of $90,000 to $95,000, plus eligibility for bonuses. Reporting directly to the National Lifestyle Director and collaborating closely with the VP of Operations and Area General Manager, this leadership position is responsible for ensuring the smooth and efficient operation of the club. The Hospitality Director plays a critical role in creating and executing a comprehensive lifestyle program that includes activities, events, enrichment opportunities, culinary arts experiences, and travel arrangements for club members. This position requires a strong focus on customer service excellence to meet or exceed the expectations of club members and guests across all facilities and events.

The Hospitality Director is also tasked with providing strategic insights to partners and clients related to the club's initiatives, including vision, branding, lifestyle, food and beverage, and operational goals. Key responsibilities include supporting business development through monitoring sales, revenue, and new projects, assisting in budget planning, and managing payroll and vendor relationships. Another essential aspect of this role involves personnel management, including supervising team members, assisting in hiring, fostering communication within the team, and ensuring a safe and supportive workplace environment.

An important part of the position is managing member communications and the onboarding process for new residents, inclusive of resale activities. Additionally, the director will collaborate with marketing and creative teams to develop branded materials and menus and implement and train staff on Point of Sale systems. The position demands strong leadership capabilities, as the Hospitality Director serves as Manager on Duty and oversees various operational areas such as food and beverage, clubhouse facilities, gate operations, interior maintenance, and spa/athletics operations.

Candidates for this role should be highly customer-oriented and skilled at working under pressure while managing multiple priorities. The ideal leader is a role model who embodies core values such as honesty, integrity, respect, teamwork, safety, well-being, and a competitive spirit. This role offers a unique opportunity to shape and maintain an exceptional community lifestyle environment for an active, engaged 55+ population within an upscale, award-winning development. The position requires flexibility in scheduling, including availability for evenings, weekends, and some travel. Converde benefits from a comprehensive package that includes medical, dental, and life insurance, paid time off, paid holidays, and a 401(k) plan after a brief eligibility period.