hospitality day ambassador

citizenM is a dynamic and innovative hospitality company that is redefining the hotel experience by blending technology, design, and personalized service to offer a fresh take on luxury accommodation. Known for its vibrant, contemporary vibe and customer-centric approach, citizenM operates hotels globally, with a focus on urban locations offering guests tailored and efficient experiences. The company prides itself on inclusivity, diversity, and a fun working environment, encouraging its team members to express their individuality and bring their unique personalities into their roles. Located in San Francisco, citizenM is looking to expand its team with enthusiastic and personable individuals who embody the spirit of hospitality in a new and exciting way. The employment opportunity is full-time with competitive pay starting at $36.84 per hour and includes additional bonuses, benefits, and perks aimed at creating a fulfilling work-life balance for employees.

The role offered by citizenM is far from traditional hotel jobs. This position breaks the mold by combining multiple responsibilities into one exciting role where you are not confined to being just a receptionist or food and beverage attendant. Instead, the candidate will become a versatile ambassador for citizenM, engaged in a variety of functions such as customer service, concierge duties, barista and mixologist tasks, logistics, and general hospitality support. This job invites you to blend guest interaction with practical support tasks, embracing a multidisciplinary approach in a lively hotel setting. You will be the warm and welcoming face guests encounter upon entering, guiding them through the innovative self-check-in process without a reception desk, and assisting with their stay to ensure satisfaction.

The responsibilities extend to preparing and serving meals and beverages, maintaining cleanliness of shared spaces, managing reservations using property management systems, and even aiding in the preparation of meeting rooms. This role not only requires practical capabilities such as food handling, cooking, and cleaning but also a genuine passion for hospitality and exceptional interpersonal skills. The ideal candidate will naturally create a positive, optimistic atmosphere, exemplifying empathy towards both guests and fellow team members while striving to continuously improve and innovate processes.

Shifts are divided into morning and evening schedules with weekend availability required, ensuring flexible and comprehensive coverage of the hotel’s operations. CitizenM values a collaborative work environment where team members support each other and contribute to an upbeat, engaging workplace culture. The company promotes growth opportunities, recognizing and rewarding contributions through various incentives including monthly bonuses based on team and financial performance. Employee benefits include medical, dental, and vision insurance with low-cost options, life insurance, retirement plans, and opportunities for travel and career advancement within the global citizenM network.

Diversity and inclusion are core to citizenM's ethos, creating an environment where all employees feel welcomed and valued regardless of background or identity. The company is an equal opportunity employer committed to supporting applicants throughout the recruitment process, including accommodating needs as required. Privacy and data protection of candidates is a priority, ensuring any collected information is handled with utmost confidentiality. This role is perfect for someone who enjoys variety, thrives in a fast-paced hospitality environment, and appreciates the joy of making guests feel truly welcome and valued in a unique hotel experience.