Hospitality Connectivity Specialist

OUTRIGGER Resorts & Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences through genuine aloha spirit and a deep connection to the cultures and communities where they operate. With a strong commitment to hospitality excellence, OUTRIGGER is not just a company but a family—or 'ohana'—that embraces diversity, nurtures a sense of belonging, and fosters a supportive work environment. They are known for their beautiful resort properties located in prime vacation destinations, offering guests a blend of comfort, cultural authenticity, and memorable experiences.

This particular role focuses on managing the complex technological systems that underpin successful hotel distribution and reservations. The position requires a hands-on, detail-oriented professional who will manage configuration, maintenance, and optimization of hotel distribution systems. The successful candidate will support critical platforms including the Property Management System (PMS), Central Reservation System (CRS), loyalty programs, and third-party partner extranets to ensure consistent accuracy across all channels. This is a technical role essential for maintaining operational efficiency and maximizing revenue by carefully synchronizing data such as rates, availability, content, and hotel policies across integrated systems.

The role demands someone experienced with hospitality systems such as OPERA, SynXis, or similar platforms, capable of troubleshooting complex issues and acting as a key liaison between various internal teams and external distribution partners. The candidate must be proactive in quality assurance, ensuring that all room types and rates are displayed correctly and that connectivity issues are resolved promptly to minimize disruptions. Furthermore, the position supports onboarding of new properties and partners, helping the company expand and maintain its high standards of data integrity and system performance. The role is full-time and requires onsite presence at the Waikiki office, making it a great opportunity for candidates who thrive in a collaborative, energetic workplace shaped by the aloha spirit.

Compensation begins at $31 per hour and includes a comprehensive benefits package designed to support employee wellbeing and growth. Benefits include health insurance covering dental, medical, prescription, and vision plans, paid holidays, sick leave, vacation and medical leave, a 401(k) retirement plan, recognition and award programs, an employee assistance program, discounted hotel rates, and a wealth of professional development and training opportunities. OUTRIGGER Resorts & Hotels values its employees by offering a stable, rewarding career path with ample opportunities to grow within the company and make meaningful contributions to the hospitality industry.