Hospitality Concierge

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

Employee assistance program

Job Description

CBRE Group, Inc. (NYSE: CBRE), is the world’s largest commercial real estate services and investment firm headquartered in Dallas. As a Fortune 500 and S&P 500 company, CBRE operates across more than 100 countries with a workforce exceeding 140,000 employees, including those affiliated with Turner & Townsend. CBRE offers a comprehensive range of services through its four major business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); and Real Estate Investments (investment management, development). CBRE is renowned for its... Show More

Job Requirements

High school diploma or GED
At least 5 years of related job experience
Prior supervisory or shift manager experience preferred
Strong understanding of job-related procedures and systems
Ability to communicate complex information clearly
Proficiency in Microsoft Office applications
Exceptional organizational and problem-solving skills

Job Qualifications

High school diploma or GED
Minimum of 5 years of job-related experience
Prior shift manager or supervisory experience preferred
In-depth understanding of relevant processes, procedures, systems, and concepts within own job function
Basic knowledge of related job functions
Ability to explain complex concepts or sensitive information
Expert knowledge of Microsoft Office products including Word, Excel, and Outlook
Excellent organizational skills with a master-level inquisitive mindset

Job Duties

Be the first point of contact for all those entering the facility
Greet them with a friendly and welcoming demeanor
Record and log service requests and track the statuses
Provide administrative aid to management as needed
Arrange and confirm recreational, dining, and business activities on behalf of the requestor
Respond to requests in a timely manner
Deliver world-class customer service to all individuals in the facility
Encourage guests and tenants to refer personal and business associates to the location
Build and maintain a database of local business recommendations
Follow property-specific security and emergency procedures
Notify appropriate parties to ensure the safety of all individuals in the building
Acknowledge inquiries or complaints from clients, co-workers, and supervisors
Provide solutions in a professional customer service-driven manner
Resolve complex problems and identify appropriate approaches to existing solutions
Establish new techniques to ensure the team meets its objectives
Ensure personal and team outcomes positively impact customer objectives
Lead by example and model behaviors consistent with CBRE RISE values
Guide team through basic knowledge of practices and procedures
Work to build consensus

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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