Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
Employee assistance program
Job Description
CBRE Group, Inc. (NYSE: CBRE), is the world’s largest commercial real estate services and investment firm headquartered in Dallas. As a Fortune 500 and S&P 500 company, CBRE operates across more than 100 countries with a workforce exceeding 140,000 employees, including those affiliated with Turner & Townsend. CBRE offers a comprehensive range of services through its four major business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); and Real Estate Investments (investment management, development). CBRE is renowned for its commitment to fostering a diverse and inclusive work environment and its dedication to delivering world-class services to its clients.
The role of a CBRE Concierge falls under the Workplace Experience function, centering on enhancing the client and visitor experience within designated properties. As a CBRE Concierge, you will be the first point of contact for all those entering the facility, providing them with friendly and professional assistance tailored to their business and personal needs. Responsibilities include making reservations, scheduling transportation services, and offering knowledgeable recommendations on local dining, entertainment, and attractions. This position requires you to deliver exemplary customer service that reflects CBRE’s core values of respect, integrity, service, and excellence.
In addition to guest interaction, the CBRE Concierge plays an integral role in administrative support, managing service requests and tracking their progress to ensure timely resolution. You will build and maintain a robust database of local resources, including preferred dining spots, transportation providers, and entertainment venues, enhancing the value offered to tenants and visitors alike. Safety is paramount, and you will be responsible for following property-specific security and emergency protocols, promptly notifying appropriate parties to maintain a secure environment.
This role also involves resolving complex problems with creative solutions, setting new standards to help your team meet its objectives. Leadership qualities are emphasized, as you will guide your team by modeling behaviors aligned with CBRE's RISE values while fostering consensus and collaboration. Successful candidates will have substantial experience in customer service and administration, a strong understanding of relevant processes and systems, and excellent organizational abilities. Expert knowledge of Microsoft Office products like Word, Excel, and Outlook is also required.
CBRE values diversity and inclusivity, inviting candidates from all backgrounds to apply. The company does not use artificial intelligence for hiring decisions, underscoring its commitment to human evaluation of each applicant’s unique skills and aspirations. Employment with CBRE offers the chance to grow within a global leader in commercial real estate services, joining a team of dynamic problem solvers and forward-thinking professionals dedicated to making a significant impact in the industry.
The role of a CBRE Concierge falls under the Workplace Experience function, centering on enhancing the client and visitor experience within designated properties. As a CBRE Concierge, you will be the first point of contact for all those entering the facility, providing them with friendly and professional assistance tailored to their business and personal needs. Responsibilities include making reservations, scheduling transportation services, and offering knowledgeable recommendations on local dining, entertainment, and attractions. This position requires you to deliver exemplary customer service that reflects CBRE’s core values of respect, integrity, service, and excellence.
In addition to guest interaction, the CBRE Concierge plays an integral role in administrative support, managing service requests and tracking their progress to ensure timely resolution. You will build and maintain a robust database of local resources, including preferred dining spots, transportation providers, and entertainment venues, enhancing the value offered to tenants and visitors alike. Safety is paramount, and you will be responsible for following property-specific security and emergency protocols, promptly notifying appropriate parties to maintain a secure environment.
This role also involves resolving complex problems with creative solutions, setting new standards to help your team meet its objectives. Leadership qualities are emphasized, as you will guide your team by modeling behaviors aligned with CBRE's RISE values while fostering consensus and collaboration. Successful candidates will have substantial experience in customer service and administration, a strong understanding of relevant processes and systems, and excellent organizational abilities. Expert knowledge of Microsoft Office products like Word, Excel, and Outlook is also required.
CBRE values diversity and inclusivity, inviting candidates from all backgrounds to apply. The company does not use artificial intelligence for hiring decisions, underscoring its commitment to human evaluation of each applicant’s unique skills and aspirations. Employment with CBRE offers the chance to grow within a global leader in commercial real estate services, joining a team of dynamic problem solvers and forward-thinking professionals dedicated to making a significant impact in the industry.
Job Requirements
- High school diploma or GED
- At least 5 years of related job experience
- Prior supervisory or shift manager experience preferred
- Strong understanding of job-related procedures and systems
- Ability to communicate complex information clearly
- Proficiency in Microsoft Office applications
- Exceptional organizational and problem-solving skills
Job Qualifications
- High school diploma or GED
- Minimum of 5 years of job-related experience
- Prior shift manager or supervisory experience preferred
- In-depth understanding of relevant processes, procedures, systems, and concepts within own job function
- Basic knowledge of related job functions
- Ability to explain complex concepts or sensitive information
- Expert knowledge of Microsoft Office products including Word, Excel, and Outlook
- Excellent organizational skills with a master-level inquisitive mindset
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to management as needed
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor
- Respond to requests in a timely manner
- Deliver world-class customer service to all individuals in the facility
- Encourage guests and tenants to refer personal and business associates to the location
- Build and maintain a database of local business recommendations
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure the safety of all individuals in the building
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a professional customer service-driven manner
- Resolve complex problems and identify appropriate approaches to existing solutions
- Establish new techniques to ensure the team meets its objectives
- Ensure personal and team outcomes positively impact customer objectives
- Lead by example and model behaviors consistent with CBRE RISE values
- Guide team through basic knowledge of practices and procedures
- Work to build consensus
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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