Hospitality Captain

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Day Shifts

Night Shifts

Benefits

competitive pay

flexible schedules

free meal

Paid vacation time

Career advancement opportunities

medical benefits

Health and wellness programs

Job Description

KFC, known officially as Kentucky Fried Chicken, is a globally recognized fast-food restaurant chain specializing in fried chicken. Established as a leader in the quick-service restaurant industry, KFC maintains a strong reputation for providing flavorful meals in a friendly environment. Located at 20 E Baseline, Phoenix, AZ, this branch exemplifies KFC's commitment to delivering excellent customer service and high-quality food options in a welcoming atmosphere. The organization fosters an inclusive workplace culture that emphasizes growth, learning, and career advancement opportunities for all employees. KFC’s Foundation Programs further provide remarkable benefits including free college tuition at Western Governors University (WGU), a... Show More

Job Requirements

Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills
Physical dexterity required (the ability to move up to 50 lbs from one area to another)
Attendance and punctuality a must
Operating of cash register as needed and making change for other cashiers
Basic math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
A positive attitude and strong people skills
Dependability and good time management
Ability to stay organized in a fast-paced environment
A genuine passion for great guest service

Job Qualifications

Must be at least 16 years of age
Excellent communication skills
Management/leadership and organizational skills
Basic math skills
Ability to move up to 50 lbs
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Positive attitude and strong people skills
Dependability and good time management
Ability to stay organized in a fast-paced environment
Genuine passion for great guest service

Job Duties

Greet guests and help them place orders using self-service kiosks
Interaction with customers: receiving orders, processing sales and monies and managing customer issues
Promote and assist guests with downloading and using the KFC App
Double-check digital orders for accuracy before handing them to guests
Prepare and organize condiments for dine-in and digital orders
Maintain clean restrooms and complete shift checklists
Keep the lobby spotless and welcoming at all times
Manage trays - only one tray should remain in the lobby at a time
Support your teammates, assist delivery drivers and guests with pick-up orders
Handle guest questions or concerns with professionalism and care
Encourage guests to leave Google Reviews using the restaurant's QR code

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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