Hospitality Captain

Goodyear, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Night Shifts

Benefits

competitive pay

flexible schedules

free meal each shift

Paid vacation

medical benefits

Health and wellness programs

tuition reimbursement and scholarship opportunities

Job Description

KFC, a globally recognized fast-food restaurant chain known for its signature fried chicken, is seeking enthusiastic individuals to join their team as Hospitality Captains at their Goodyear, AZ location. KFC has a rich history of serving quality food with a distinctive Southern flavor and a commitment to customer satisfaction. As a leader in the quick-service restaurant industry, KFC offers an inviting and dynamic work environment where team members can build a strong foundation professionally and personally.

This opportunity is ideal for those passionate about hospitality and eager to provide exceptional dining experiences. The Hospitality Captain plays a crucial rol... Show More

Job Requirements

Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management, leadership and organizational skills
Physical dexterity required (the ability to move up to 50 lbs from one area to another)
Attendance and punctuality a must
Operating of cash register as needed and making change for other cashiers
Basic math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
A positive attitude and strong people skills
Dependability and good time management
Ability to stay organized in a fast-paced environment
A genuine passion for great guest service

Job Qualifications

Must be at least 16 years of age
Excellent communication skills
Management, leadership, and organizational skills
Physical dexterity to move up to 50 lbs from one area to another
Basic math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
Positive attitude and strong people skills
Dependability and good time management
Ability to stay organized in a fast-paced environment
Genuine passion for great guest service

Job Duties

Greet guests and help them place orders using self-service kiosks
Interaction with customers including receiving orders, processing sales and monies, and managing customer issues
Promote and assist guests with downloading and using the KFC App
Double-check digital orders for accuracy before handing them to guests
Prepare and organize condiments for dine-in and digital orders
Maintain clean restrooms and complete shift checklists
Keep the lobby spotless and welcoming at all times
Manage trays to ensure only one remains in the lobby at a time
Support teammates and assist delivery drivers and guests with pick-up orders
Handle guest questions or concerns with professionalism and care
Encourage guests to leave Google Reviews using the restaurant's QR code

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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