Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
A commitment to promote from within
Training and mentorship programs
tuition reimbursement and scholarship opportunities
Reward and recognition culture
competitive pay
Flexible schedules - day, night and evening shifts
free meal each shift
Eligibility to accrue paid vacation time for salary managers
medical benefits
Health and wellness programs
Job Description
KFC is a globally recognized fast-food restaurant chain that specializes in fried chicken and is renowned for its commitment to quality, customer satisfaction, and innovation. With a rich history dating back to the 1930s, KFC has built a prestigious brand that emphasizes excellence in food preparation and hospitality services. Today, KFC operates numerous locations, including the Sun City, AZ branch situated at 10801 W. Grand Avenue. This establishment is dedicated to providing a welcoming and enjoyable dining experience for guests, combining high standards of cleanliness, efficiency, and friendliness. KFC is well known for fostering a supportive and dynamic work environment that encourages growth, learning, and career advancement for its employees.
At this location, we are currently seeking enthusiastic individuals to join our team as Hospitality Captains. This full-time role requires an energetic, customer-focused team member passionate about creating exceptional dining experiences and maintaining smooth operations during the busiest shifts. As a Hospitality Captain, you will serve as the friendly face that ensures guests have an unforgettable visit by offering assistance with orders, promoting the KFC App, and managing the overall cleanliness and ambiance of the lobby. The position supports KFC’s core values of teamwork, customer satisfaction, and personal development, making it an excellent opportunity for individuals looking to grow their careers in the hospitality and fast-food industry.
The Hospitality Captain position at KFC offers a range of exciting benefits designed to support both professional and personal growth. The company is committed to promoting from within and provides comprehensive training and mentorship programs. Employees have access to tuition reimbursement and scholarship opportunities, including exclusive KFC Foundation Programs that offer free college tuition at Western Governors University, a dollar-for-dollar savings match, and hardship assistance. The company culture is centered around recognizing and rewarding accomplishments, with competitive pay and flexible schedules to accommodate day, night, and evening shifts. Additional perks include a free meal each shift, eligibility to accrue paid vacation time for salary managers, medical benefits, and health and wellness programs. This role not only provides stability and earning potential but also creates a pathway to career advancement and professional development within a globally respected brand. Working as a Hospitality Captain at KFC is ideal for someone who enjoys engaging with customers, thrives in a fast-paced environment, and is dedicated to fostering a positive and welcoming atmosphere for all guests.
At this location, we are currently seeking enthusiastic individuals to join our team as Hospitality Captains. This full-time role requires an energetic, customer-focused team member passionate about creating exceptional dining experiences and maintaining smooth operations during the busiest shifts. As a Hospitality Captain, you will serve as the friendly face that ensures guests have an unforgettable visit by offering assistance with orders, promoting the KFC App, and managing the overall cleanliness and ambiance of the lobby. The position supports KFC’s core values of teamwork, customer satisfaction, and personal development, making it an excellent opportunity for individuals looking to grow their careers in the hospitality and fast-food industry.
The Hospitality Captain position at KFC offers a range of exciting benefits designed to support both professional and personal growth. The company is committed to promoting from within and provides comprehensive training and mentorship programs. Employees have access to tuition reimbursement and scholarship opportunities, including exclusive KFC Foundation Programs that offer free college tuition at Western Governors University, a dollar-for-dollar savings match, and hardship assistance. The company culture is centered around recognizing and rewarding accomplishments, with competitive pay and flexible schedules to accommodate day, night, and evening shifts. Additional perks include a free meal each shift, eligibility to accrue paid vacation time for salary managers, medical benefits, and health and wellness programs. This role not only provides stability and earning potential but also creates a pathway to career advancement and professional development within a globally respected brand. Working as a Hospitality Captain at KFC is ideal for someone who enjoys engaging with customers, thrives in a fast-paced environment, and is dedicated to fostering a positive and welcoming atmosphere for all guests.
Job Requirements
- Must be at least 16 years of age
- Accessibility to dependable and reliable transportation
- Excellent communication skills, management/leadership and organizational skills
- Physical dexterity required (the ability to move up to 50 lbs. from one area to another)
- Attendance and punctuality a must
- Operating of cash register as needed and making change for other cashiers
- Basic math skills
- Complete training certification
- Enthusiasm and willingness to learn
- Team player
- Commitment to customer satisfaction
- Strong work ethic
- A positive attitude and strong people skills
- Dependability and good time management
- Ability to stay organized in a fast-paced environment
- A genuine passion for great guest service
Job Qualifications
- Must be at least 16 years of age
- Excellent communication skills
- Management and leadership skills
- Organizational skills
- Basic math skills
- Ability to complete training certification
- Enthusiasm and willingness to learn
- Team player
- Commitment to customer satisfaction
- Strong work ethic
- A positive attitude and strong people skills
- Dependability and good time management
- Ability to stay organized in a fast-paced environment
- A genuine passion for great guest service
Job Duties
- Greet guests and help them place orders using self-service kiosks
- Interaction with customers: receiving orders, processing sales and monies and managing customer issues
- Promote and assist guests with downloading and using the KFC App
- Double-check digital orders for accuracy before handing them to guests
- Prepare and organize condiments for dine-in and digital orders
- Maintain clean restrooms and complete shift checklists
- Keep the lobby spotless and welcoming at all times
- Manage trays - only one tray should remain in the lobby at a time
- Support your teammates, assist delivery drivers and guests with pick-up orders
- Handle guest questions or concerns with professionalism and care
- Encourage guests to leave Google Reviews using the restaurant's QR code
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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