Hospitality Attendant

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training opportunities

Uniform allowance

Job Description

Mid-Continent Hospitality is a reputable hotel management company known for operating a diverse portfolio of hotels and hospitality properties that emphasize guest satisfaction and quality service. The company prioritizes creating comfortable, clean, and welcoming environments for guests, utilizing skilled team members who uphold high standards in service and property maintenance. Mid-Continent Hospitality manages several hotel brands across various locations, offering a rewarding work environment that values teamwork, professionalism, and commitment to hospitality excellence. With consistent growth and a strong reputation in the hospitality industry, Mid-Continent Hospitality seeks dedicated employees who contribute positively to its mission of offering exceptional guest experiences.

The role of Hospitality Attendant at Mid-Continent Hospitality is an integral part of the hotel's team dedicated to maintaining the cleanliness and overall presentation of guest areas. This position involves cleaning, restocking, and upkeep of guest corridors, elevators, breakfast areas, and all other assigned zones to ensure a spotless and inviting atmosphere for guests and staff alike. The Hospitality Attendant will be responsible for maintaining high standards of sanitation in all common areas, including bathrooms, kitchens, and other food preparation spaces, reinforcing the hotel’s commitment to health and safety standards.

This full-time position requires the ability to work on feet for the entire shift and handle medium physical work, involving lifting, carrying, and moving items as needed. The Hospitality Attendant serves as a visible and friendly presence within the hotel, greeting guests warmly and ensuring their satisfaction as they move through various hotel spaces. Familiarity with the hotel’s standard operating procedures, brand guidelines, and safety protocols, including fire exit locations and maintenance reporting, is also essential.

Responsibilities include preparing and serving a daily complimentary breakfast bar, ensuring the breakfast and public areas are well-stocked and clean at all times, as well as vacuuming, trash disposal, and restocking supplies according to the hotel’s checklist. The role also encompasses interaction with guests and employees in a courteous, service-oriented manner, maintaining personal grooming standards, wearing the proper uniform and name tag, and upholding Mid-Continent Hospitality’s standards.

Additionally, the Hospitality Attendant will be attentive in identifying maintenance needs and promptly reporting them, as well as assisting with lost and found items by ensuring they are handled according to the company protocol. Flexibility to perform related tasks as assigned by the supervisor is also expected, allowing for adaptability in contributing to hotel operations. This role plays a vital part in delivering a warm and exceptional experience to the guests, supporting the team with a proactive and positive approach to hospitality duties.

Job Requirements

High school diploma or equivalent
Experience in a hotel or related field preferred
Ability to stand during entire shift
Medium work capability - exerting up to 50 pounds occasionally, or 20 pounds frequently or constantly
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work well in stressful, high-pressure situations
Effective listening and communication skills
Ability to maintain composure and objectivity under pressure

Job Qualifications

High school diploma or equivalent
Experience in a hotel or related field preferred
Ability to stand for entire shift
Able to evaluate and select among alternative courses of action quickly and accurately
Effective listening and communication skills to understand and clarify issues raised by co-workers and guests
Ability to maintain composure and objectivity under pressure
Familiarity with hotel safety rules and operational procedures
Strong commitment to customer service and hospitality
Ability to work well in high-pressure situations

Job Duties

Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag per brand standards
Comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations
Maintain a friendly and warm atmosphere
Be familiar with the hotel's standard operating procedures
Interact with all guests and employees in a courteous manner
Ensure the correct and timely setup of all breakfast order functions
Maintain high standards of cleanliness and sanitation throughout food areas, pre-function spaces, storage areas, carpets, walls, walks, windows, and heating/air conditioning units
Be familiar with fire exit and extinguisher locations and follow all hotel safety rules
Breakdown after completion of functions and ensure all equipment and supplies are stored properly
Maintain compliance with all company policies and procedures
Prepare and serve the daily complimentary breakfast bar
Greet each guest and ensure their satisfaction
Keep breakfast area sufficiently stocked at all times
Ensure cleanliness of breakfast and common public areas
Clean and disinfect bathroom and kitchenette or coffee-preparation areas
Vacuum floors and remove trash
Check and restock complimentary coffee, snacks, and toiletry supplies according to hotel checklist
Notify maintenance department of needed repairs
Take found items to designated lost and found areas if guest has checked out
Perform related duties as assigned by the supervisor