Hospitality Associate

Union City, NJ, USA|

Job Overview

Compensation

Hourly

Range $28.00 - $33.00

Benefits

401k

Health Insurance

Dental Insurance

Life insurance

Vision Insurance

Job Description

Experience by Industrious is a workplace hospitality brand launched by CBRE, one of the largest commercial real estate services and investment firms in the world. CBRE, headquartered in Dallas, Texas, is a Fortune 500 and S&P 500 company with over 140,000 employees serving clients in more than 100 countries. Experience by Industrious combines CBRE’s real estate scale with Industrious’ operating model to manage dedicated experience teams across various office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide. The brand focuses on creating workplace environments where employees and visitors feel welcomed, empowered, and delighted, transforming where people work into spaces that truly feel inviting and worth showing up to.

About the role: The Hospitality Associate position is essential in maintaining the seamless operation of amenity spaces and event management within CBRE’s Experience by Industrious portfolio. This role supports the Hospitality and Amenities team in managing day-to-day operations related to conferencing centers, community events, tenant and vendor relationships, supplies inventory, and tenant communications. Working closely with the Events Manager and Community Manager, the Hospitality Associate enables smooth execution of meetings, events, and overall tenant engagement.

This role is dynamic and multi-faceted, requiring expertise in daily building operations, amenity spaces, and service delivery. The ideal candidate will build strong relationships with tenants, especially office managers and executive assistants, to uphold exceptional hospitality standards and ensure tenant satisfaction. The Hospitality Associate will also collaborate with third-party hospitality vendors to guarantee high-quality service.

Winning in this role means greeting tenants and guests warmly and consistently, managing event setup and logistics flawlessly, maintaining amenity spaces in pristine condition, and earning the trust of managers to work independently. The candidate should be proactive in noticing what needs attention before being asked, whether it’s restocking supplies, resetting rooms, or assisting new tenants. The role involves a blend of desk duties, event support, and space management, demanding adaptability and a genuine interest in people.

This position requires in-office work five days a week with variable hours depending on conference and event schedules. The compensation ranges from $28.00 to $33.00 per hour, and successful candidates may receive a discretionary bonus. Benefits include 401k, health insurance, dental insurance, vision insurance, and life insurance.

Working at CBRE means joining a collaborative culture rooted in respect, integrity, service, and excellence, with a commitment to diversity and equal opportunity. The company fosters an inclusive environment where all employees can realize their full potential, supported by opportunities for growth and development. CBRE does not use AI tools to make hiring decisions and encourages candidates to disclose any AI usage during application or interviews.

Job Requirements

2-4 years of experience in project management, hospitality, or office operations
customer-facing experience in hospitality, retail, or events
reliability and follow-through
attention to detail
adaptability
team orientation
impeccable verbal and written communication skills
ability to lift up to 25 pounds
ability to stand and move throughout the shift for extended periods
must be authorized to work in the United States without visa sponsorship
willingness to work in-office 5 days a week with variable hours

Job Qualifications

2-4 years of experience in project management, hospitality, coordinating day-to-day office operations, or providing office maintenance support
Customer-facing experience in hospitality, retail, events, or comparable roles
Reliable with strong follow-through skills
Detail-oriented with ability to notice and address issues proactively
Adaptable to shifting priorities and multitasking
Excellent verbal and written communication skills
Team-oriented with clear and open communication
Preferred experience with Microsoft Office, SharePoint, Airtable, and TripleSeat
Basic knowledge of AV setup and troubleshooting

Job Duties

Own and execute room flips for back-to-back conferencing and event bookings
Learn basic AV troubleshooting and assist clients with connecting to installed in-room systems
Review room layouts, timing, and client needs ahead of each booking
Ensure rooms are reset, staged, and ready according to booking requirements
Ensure day-to-day operations of meeting rooms, tenant lounges, and other bookable spaces run smoothly
Be present during occupied meeting rooms to ensure high service levels and timely food delivery
Staff the amenity or reception desk during assigned hours, greeting tenants and guests by name
Communicate confidently and empathetically when resolving issues or requests
Order, restock, receive, and inventory supplies efficiently
Maintain clean and organized supply closets and back-of-house areas
Conduct daily building walkthroughs to ensure standards are met and collaborate on solutions
Build relationships with tenants and building employees, inputting data into CRM platforms
Facilitate communication between building amenity partners, tenants, and building teams
Support event setup, check-in, and wrap-up during building activations and meetings
Promote scheduled events using various communication channels including mobile app, signage, and email
Assist with event data collection and reporting in conjunction with the Community Manager