Hospitality & Resident Experience Manager - Capstone

Aramark is a global leader in food, facilities, and uniform services, dedicated to serving millions of guests daily across 15 countries. Rooted deeply in service and united by a strong purpose, Aramark strives to make a positive impact not just for its employees and partners but also for the communities and the planet. The company focuses on fostering an inclusive and equitable work environment, one where every employee has the opportunity to thrive and participate fully without discrimination. Their mission is centered on doing great things together and empowering employees to grow both professionally and personally in a supportive, dynamic workplace. This commitment to service excellence and community engagement makes Aramark a trusted leader in the hospitality and facility services sector.

The position of Manager of Hospitality & Resident Experience is an innovative and dynamic role within Aramark, particularly focused on the senior living industry. This role is pivotal in delivering exceptional dining and hospitality experiences across all levels of care within a Continuum of Care Retirement Community (CCRC). The Manager of Hospitality & Resident Experience plays a crucial part in shaping the environment and culture that supports resident satisfaction and engagement. By anticipating the needs of residents, guests, and clients, this role ensures that attention to detail in all service areas translates into memorable and meaningful hospitality experiences.

At the core of the Manager of Hospitality & Resident Experience's responsibilities is the leadership and development of their team to deliver consistent service excellence. This includes driving Engagement Standards of Excellence, supporting comprehensive training programs, and executing daily service huddles or pre-meal meetings. The role requires strategic planning to set both short and long-term goals for the community, alongside managing high-profile catered events with impeccable front-of-house organization and execution.

Utilizing advanced hospitality technology platforms such as SL+ One80, MyFieldAudits, and MarkO, the manager ensures that hospitality services are seamlessly connected across all levels of care. They collaborate closely with directors and community leaders to establish resident engagement initiatives and campaigns, ensuring these are well communicated and successfully executed. Moreover, they take ownership of communication tools like newsletters, calendars, and flyers to standardize and disseminate important information community-wide, enhancing both digital and in-person engagement efforts.

This role demands an individual with strong leadership, communication, and strategic thinking skills, who excels in managing multiple operational areas effectively. A background in senior living or comparable hospitality environments, particularly with dining room management in country clubs or high-volume restaurants, is highly valued. The Manager of Hospitality & Resident Experience must be proficient with MS Office tools and capable of fostering collaborative relationships across departments such as nursing and activities, ensuring a holistic approach to resident care and experience.

Aramark provides the platform for this role to not only impact the daily lives of residents but also shape the future of hospitality within senior care communities. This position offers an exciting opportunity to lead innovative programs and create engaging, high-quality resident experiences, backed by the resources and global reach of a world-class service company.