Hospitality & Office Operations Coordinator

Accenture is a leading global professional services company, renowned for its expertise in strategy, consulting, digital, technology, and operations. With a presence in more than 50 countries, Accenture supports businesses and governments around the world to drive innovation and improve their performance. The company prioritizes an inclusive and diverse work environment that fosters creativity, teamwork, and growth. It is recognized as one of the World’s Best Workplaces, reflecting its commitment to employee well-being, professional development, and corporate responsibility.

This job posting is for the role of Hospitality & Office Operations Coordinator, located at Accenture's Des Moines, Iowa office, at 909 Locust St. This is a full-time, early-career role requiring 100% onsite presence, with hours from Monday to Friday, 8:00 AM to 5:00 PM. The position reports to an Accenture supervisor based in Minneapolis and collaborates closely with the onsite support team. These specifics ensure that candidates will be supported and engaged in a dynamic corporate environment that upholds high standards for customer service and operational efficiency.

The main focus of this role is to provide exceptional customer support and manage efficient service delivery within the workplace. The coordinator will be integral to executing office meetings and events, supporting both internal and external customers, and maintaining organized day-to-day operations. This will involve overseeing workspace and meeting room maintenance, managing vendor relationships, handling reservation tools, and assisting clients with guest badges, ensuring a seamless office experience.

Key responsibilities include supporting life and safety initiatives such as badge access and security administration, as well as managing operational compliance with company policies, budgets, and business objectives. The role demands excellent organizational skills to handle catering arrangements, audio/visual equipment setup, office supplies stocking, and administrative duties according to established location guidelines.

Communication is essential, as the coordinator will act as a liaison between landlords, external providers, and various workplace solutions tools and databases. This includes providing technical support and end-user training. Financial duties include managing workplace solutions invoices, resolving billing issues, and escalating concerns as needed.

The role also entails assisting with document management according to archival guidelines and employing problem-solving skills across departments. The coordinator will prepare reports relevant to office operations and actively support on-site meetings and events by coordinating catering and providing audio-visual assistance.

Candidates should possess a minimum of three years of customer service experience, be technologically adept, particularly with Microsoft Office and Outlook, and demonstrate a passion for customer service. They should be comfortable with technology and social media, able to lift or move objects up to 40 pounds, and exhibit professionalism, flexibility, and strong interpersonal skills.

Accenture offers a competitive hourly salary ranging based on location and experience, along with a comprehensive benefits package including medical, dental, vision, life insurance, long-term disability coverage, 401(k) plan, bonuses, paid holidays, and paid time off. The company is committed to equal employment opportunity and provides reasonable accommodations to individuals with disabilities and religious observances.

In summary, this role is ideal for candidates seeking a hands-on, customer-focused position within a globally recognized company that values innovation, inclusion, and continuous learning, providing an excellent platform to contribute and grow early in their careers.