Hospitality and Events - Manager

Irving, TX, USA|Travel

Job Overview

Employment Type

Consulting

Full-time

Work Schedule

Flexible

Benefits

Unlimited PTO

Comprehensive Healthcare

Whole human growth stipend

career advancement

financial support

Team and community engagement

Job Description

Embark is a renowned consulting firm recognized 45 times over for its outstanding culture, consistently creating an environment where happiness thrives, and work-life integration is deeply valued. This award-winning company is dedicated to delivering exceptional client experiences while fostering a supportive and engaging workplace for its team members, called Embarkers. Their commitment to work-life balance is evident, with 95 percent of their employees feeling confident in taking time off when necessary. Embark offers a comprehensive benefits package, including unlimited paid time off, full healthcare premium coverage for employees and their families, and a $150 monthly stipend supporting holistic personal and professional growth. Moreover, career advancement is a priority supported through continuous learning opportunities, coaching, and access to CPE credits, ensuring team members are enabled to perform excellently and grow in their roles. Financial wellness programs such as up to 3 percent 401(k) matching and financial advisory services further demonstrate Embark's comprehensive approach to employee well-being. Active team and community engagement is a hallmark of the company culture, which features monthly social events, charitable matching, and an inclusive environment emphasizing genuine hospitality and support.

The role of Hospitality Manager at Embark offers a unique, high-impact opportunity at the intersection of client experience and event management. Reporting directly to the Director of Hospitality, this role is responsible for owning Embark's external client experience through meticulously planned events and robust measurement via client Net Promoter Score (NPS). The Hospitality Manager must bring intention to execution, orchestrating multi-day executive retreats, curated client dinners, and other signature events with an eye for detail and personalized hospitality touches designed to make clients feel genuinely valued and cared for. Beyond event planning and management, the role extends to owning the client satisfaction measurement process—gathering feedback, analyzing satisfaction trends, and ensuring continued client loyalty to fuel Embark's growth. This is a hands-on role involving close collaboration with Sales, Marketing, and senior leadership teams to align event strategies with business priorities, supporting the company’s mission to cultivate extraordinary client relationships through exceptional hospitality. The role demands flexibility for increased travel demands, particularly during the latter half of the year when live event execution is at its peak. The Hospitality Manager will lead by example, fostering a culture of clarity, warmth, and proactive support both within the hospitality team and across the wider organization. Ideal candidates bring at least three years of experience managing end-to-end event planning and execution, proven skills working with vendors and budgets, and strong communication and cross-functional collaboration capabilities. Experience building scalable operational processes and the ability to synthesize event outcomes and client satisfaction metrics into actionable insights are also critical. Enthusiasm for travel and a hands-on approach, including occasional physical tasks, round out the profile of the ideal candidate ready to thrive in Embark's dynamic and fast-moving environment.

Job Requirements

3+ years in an events or hospitality role with end-to-end ownership of event planning and execution
bachelor's degree in Hospitality, Marketing, Communications, Business, or a related field or equivalent experience
proven ability to manage timelines, vendors, and budgets across multiple events simultaneously
strong cross-functional collaboration skills
excellent written and verbal communication skills
experience building scalable processes including playbooks, templates, and checklists
ability to track and synthesize event outcomes and NPS data
proficiency with productivity tools such as Google Workspace and Slack
willingness and enthusiasm to travel, particularly in the second half of the year
ability to perform hands-on tasks including lifting up to 30 lbs
entrepreneurial spirit with proactive approach

Job Qualifications

Bachelor's degree in Hospitality, Marketing, Communications, Business, or a related field or equivalent experience
3+ years in an events or hospitality role with end-to-end ownership of event planning and execution
proven ability to manage timelines, vendors, and budgets across multiple events simultaneously
strong cross-functional collaboration skills and confidence working with Sales teams and senior leaders
excellent written and verbal communication skills representing Embark warmly and with sound judgment
experience building scalable processes such as playbooks, templates, and checklists
ability to track and synthesize event outcomes and NPS data into clear insights
proficiency with modern productivity tools like Google Workspace and Slack and openness to leveraging AI
willingness and enthusiasm to travel especially in Q3 and Q4
ability to perform hands-on tasks including occasional lifting up to 30 lbs
entrepreneurial spirit to thrive in a fast-moving environment

Job Duties

Own the full lifecycle of external client events from logistics and planning through on-site execution and post-event follow-up
lead event logistics including venue sourcing, vendor management, catering, A/V, registration, materials, and shipping
build and manage event timelines, run-of-show documents, budgets, and post-event expense reports
coordinate with vendors and internal stakeholders to ensure on-brand delivery
travel to events as needed, especially with increased travel in the second half of the year
operationalize Embark's hospitality vision into repeatable playbooks, checklists, and processes
own and manage the client NPS process end-to-end from survey deployment and response tracking to synthesizing insights and driving action
track and report on event outcomes including feedback, satisfaction, NPS trends, and influenced ROI to demonstrate business value
build service recovery protocols to close the loop quickly when issues arise
partner with Sales and Marketing to align event strategy with business priorities and client relationships
lead by example with clarity, warmth, and support
facilitate event recaps and communicate priorities to the Director of Hospitality
support and develop junior team members