Hospitality Ambassador, Beverly Hills Flagship

Hermes Beverly Hills Flagship Boutique, established in 1972, is a prestigious luxury retail establishment widely recognized for its dedication to providing extraordinary client service as part of the Western Region of Hermes operations. Hermes, founded in 1837, is a world-renowned family-owned company famed for its artisan business model and humanist values. The company emphasizes creating highly-crafted and beautiful products, nurturing traditions of creativity and innovation with a strong commitment to sustainability and corporate social responsibility. With over 15,000 employees worldwide, Hermes operates 310 stores across 49 countries and maintains 42 workshops in France, producing artisanal products of the highest quality. The Beverly Hills boutique plays a pivotal role in continuing this tradition by delivering an unparalleled client experience customized to luxury clientele.

This position, Hospitality Ambassador, reports to the Operations Director and plays an essential role in shaping the client’s experience at the Beverly Hills boutique. The Hospitality Ambassador is responsible for creating a welcoming, luxurious environment from the moment clients enter the boutique through to the sales floor interaction and final exit. The role demands an individual with an exquisite sense of hospitality, exceptional multi-tasking abilities, and a strong natural curiosity about the Hermes métiers (product categories), history, and art collection. This ambassador will work closely and collaboratively with sales associates, supporting them throughout the selling process by offering bespoke hospitality and attentiveness. The ideal candidate approaches every interaction with warmth, graciousness, and professionalism, exhibiting excellent communication and customer service skills along with a friendly disposition.

Additional responsibilities for the Hospitality Ambassador include managing main floor traffic, greeting clients promptly, escorting clients to the appropriate sales associates, providing information about the neighborhood and store services, and assisting clients with transport arrangements such as taxis or car services. They also provide comfort services like holding umbrellas during inclement weather while remaining vigilant on client safety and promptly notifying asset protection if concerns arise. Adaptability and flexibility in supporting operational duties as needed are important, as is standing for extended periods to offer continuous service.

Hermes Beverly Hills Boutique offers a competitive hourly wage ranging from $24.00 to $27.00 depending on experience and location. The company prides itself on delivering industry-leading benefits such as commission and bonus incentives based on sales performance, comprehensive medical, dental, and vision insurance, life insurance and disability coverage, paid time off including 18 days of designated days off, 12 company holidays, wellbeing days, sick and safe time, paid parental leave, and transition time. Employees can also enjoy 401(k) and Roth retirement plans with company matching and profit sharing, voluntary benefits like flexible spending accounts and fitness reimbursement, product discounts, employee assistance programs, and access to wellness resources including Calm App and health advocates.

Hermes is committed to diversity, inclusion, and creating a supportive work environment that encourages authentic individuality and professional growth. This role is suited for someone eager to learn about the Hermes brand and passionate about delivering exceptional client care in a luxury retail setting while being part of a globally respected house that values sustainability and artisan craftsmanship.