Hospitality Agent

Latham & Watkins is one of the world’s preeminent global law firms, recognized for its commitment to advising the businesses and institutions driving the global economy. With a robust presence in major financial and business centers worldwide, Latham & Watkins stands as a market leader in the legal sector. The firm prides itself on its substantial investment in people, unwavering commitment to innovation, and keen focus on future-focused legal solutions. This environment empowers employees to build outstanding careers while thriving as exceptional professionals within a culture known for its support and collegiality. At Latham & Watkins, those who aspire to be the very best and work alongside the most talented in the industry will find an ideal and inspiring place to grow and succeed.

About the Role: The Hospitality Workplace Experience Agent plays a critical frontline role within Latham’s Workplace Experience team. Serving as the primary point of contact for all personnel and guests, this role is essential in fostering a warm, professional, and service-oriented environment. The Workplace Experience Agent anticipates, oversees, and fulfills daily support needs related to work areas and office services, ensuring every interaction and service reflects the firm’s high standards. This position is based in the Global Services Office situated in downtown Los Angeles, requiring an on-site presence Monday through Friday from 8:00 a.m. to 4:30 p.m.

This role requires someone skilled at building genuine connections with both internal team members and external clients. Duties include greeting and escorting visitors, addressing inquiries, anticipating needs proactively, and delivering customized solutions. The ideal candidate contributes to creating seamless workplace experiences and ensures that the office environment is not only functional but also inviting and efficient. Beyond routine workplace services, the Hospitality Workplace Experience Agent manages client support processes, coordinates with departments to oversee service delivery, and executes quality assurance checks to uphold service excellence. This position combines operational efficiency, customer service expertise, and hands-on project management to deliver an outstanding workplace experience. Candidates for this role benefit from the opportunity to work in a fast-paced, dynamic setting within a globally esteemed law firm, where professionalism, collaboration, and innovation are paramount. The firm offers a competitive salary range between USD $60,000 and USD $65,000 annually, along with an excellent benefits package, underscoring its commitment to employee well-being and professional development.