Hospital Valet Attendant - Part time Hours - Norton Suburban Hospital Brownsboro

Towne Park is a leading hospitality services company committed to creating exceptional experiences and lasting smiles for millions of patients, visitors, and guests nationwide. With a focus on delivering compassionate service and personalized attention, Towne Park operates in a variety of locations where the primary goal is to ease the anxiety of patients and their families, create memorable experiences for guests traveling to new cities, and foster positive interactions among team members. Towne Park’s dedication to exceptional hospitality goes beyond typical service standards; it is a place where employees are empowered to make a meaningful impact every day through genuine care and attentiveness.

A career at Towne Park offers more than just a job; it provides a rewarding opportunity to connect with people from all walks of life and leave a positive impression. The company values commitment, professionalism, and a desire to serve others, creating an environment where every smile counts and every act of kindness matters. Employees at Towne Park enjoy a supportive workplace culture that recognizes the significance of their role in shaping guest experiences and influencing customer satisfaction.

The Guest Service Associate position at Towne Park is essential in ensuring that guests receive outstanding hospitality with every interaction. This role is designed for individuals who are friendly, attentive, and efficient in managing guest needs and vehicle services. The Guest Service Associate is responsible for parking and retrieving vehicles safely and promptly, assisting guests with their luggage, and offering helpful information about facility amenities and local attractions. It is a dynamic role that combines customer service, operational efficiency, and safety consciousness.

This position offers a competitive hourly wage ranging from $13 to $14, with additional tips between $5 and $10 per hour. The work schedule is set for Tuesday through Thursday from 8 a.m. to 3 p.m., providing a reliable part-time opportunity for those seeking consistent hours. Towne Park also provides access to valuable benefits, including accident insurance, critical illness coverage, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan for eligible employees.

The Guest Service Associate is expected to maintain a professional and friendly demeanor at all times, greet guests warmly using their last names, and practice excellent phone and interpersonal etiquette. They will be actively involved in vehicle management duties such as issuing and collecting claim checks, maintaining accurate ticket and key tag information, and ensuring the safety of each vehicle handled. Additionally, the role includes assisting guests with directions, transportation, luggage handling, and providing timely delivery of messages and amenities.

Working outdoors for most of the shift, the Guest Service Associate must be prepared to handle various weather conditions and be physically capable of performing tasks that may require lifting up to 100 pounds. This role demands attention to detail, strong communication skills, and the ability to follow established procedures to ensure operational efficiency and guest satisfaction. Reasonable accommodations can be made to support individuals with disabilities in fulfilling their responsibilities.

Towne Park values individuals who are motivated to create positive experiences and contribute to a workplace culture of kindness and respect. This position is an excellent fit for those who enjoy interacting with people, have a proactive approach to service, and seek a position where their efforts are recognized and appreciated. By joining Towne Park, employees become an integral part of a company dedicated to making every day brighter for the guests and communities they serve.