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Hospital Valet Attendant - Part time Hours - Norton Suburban Hospital Brownsboro

Job Overview

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Compensation

Hourly
Range $13.00 - $14.00
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Work Schedule

Day Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a distinguished hospitality services company known for its remarkable commitment to delivering exceptional experiences to patients, visitors, and guests. The company operates within the hospitality industry with a focus on creating smiles by offering compassionate and attentive service. Towne Park prides itself on not merely providing jobs but offering impactful careers where every team member can contribute to brightening someone else's day. Whether it is easing the anxiety of a patient and their family, creating memorable guest experiences in unfamiliar cities, or supporting colleagues, Towne Park promotes a work environment that values kindness, professionalism, and a sense of purpose. The company has positioned itself as a leader in hospitality by ensuring service quality and emphasizing the importance of customer satisfaction and community impact.

The role of Guest Service Associate at Towne Park is an exceptional opportunity for individuals passionate about hospitality and guest relations to join a vibrant community dedicated to outstanding guest experiences. This position offers an engaging work schedule from Tuesday to Thursday, 8 a.m. to 3 p.m., and provides competitive compensation ranging from $13 to $14 per hour, complemented by $5 to $10 per hour in tips, making it a financially rewarding position. The Guest Service Associate is a pivotal member of the team responsible for ensuring guests receive warm, friendly, and efficient service. Core responsibilities include safely parking and retrieving guest vehicles, assisting with luggage handling, providing valuable information about the local area and facility amenities, and performing essential guest service functions with professionalism and care.

This role demands an individual who exemplifies excellent communication skills, a professional and approachable demeanor, as well as the ability to work effectively both independently and as part of a team. Additionally, the physical demands of the role require the associate to be proactive in managing guest service tasks under varying weather conditions, including outdoor work environments. Towne Park’s commitment to inclusivity means reasonable accommodations are available to enable individuals with disabilities to perform essential job functions. Employees selected for the role can also benefit from various enrollment options in several insurance plans including accident, critical illness, and hospital indemnity, as well as telemedicine benefits and a 401k retirement savings plan, subject to eligibility based on employment classification and hours worked.

Working at Towne Park means becoming part of a team where every day is an opportunity to create positive impacts and foster memorable guest visits. This role offers career growth potential within the hospitality industry and valuable experience in customer service, logistics, and operational procedures. Towne Park's culture encourages dedication, empathy, and excellent guest interaction to ensure all guests leave with a smile. For those interested in a dynamic, people-focused role in hospitality with a strong emphasis on community and service excellence, the Guest Service Associate position is an ideal choice.

Job Requirements

  • High school diploma or general education degree (GED)
  • Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
  • One (1) month related experience and/or training
  • OR equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
  • One (1) month related experience and/or training
  • OR equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Perform parallel parking

Job Duties

  • Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledges and greets guests within five feet with a professional and friendly demeanor
  • Uses guest last names during interactions
  • Uses salutation of the day and welcomes guests to the location
  • Practices proper Towne Park phone etiquette
  • Posts up in designated areas when not completing tasks
  • Parks and retrieves vehicles while driving slowly and cautiously
  • Assists guests with bell services and luggage storage as needed
  • Opens all vehicle and hotel doors for guests
  • Assists guests with directions, taxis, reservations and other inquiries
  • Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Delivers messages, items and/or guest amenities as requested
  • Shuttles guests to appropriate places that are approved by the location
  • Explains parking rates and retrieval procedures to guests upon arrival
  • Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
  • Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • Consistently completes location on all key tags after parking vehicle
  • Calculates and collects revenue for vehicles when needed

Job Criteria

Experience

No experience required


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