Hospital Valet Attendant - Hourly + Tips - Norton Suburban Hospital

Towne Park is a leading company in the parking management industry, recognized for its commitment to delivering exceptional guest experiences and efficient parking solutions. The company is known for its professional and friendly service, emphasizing safety and attentiveness while handling vehicles and assisting guests. Towne Park operates in various locations, providing valet parking and related services that enhance the convenience and satisfaction of guests at hotels, airports, event venues, and other high-traffic facilities. As a company, Towne Park values employee development, competitive compensation, and offering meaningful benefits to support its workforce. They maintain a strong focus on work-life balance and professional growth opportunities for employees across diverse roles. Towne Park is committed to providing fair and competitive pay aligned with each candidate's skills, experience, education, and location, ensuring equity and motivation within its teams.

The Guest Service Associate at Towne Park plays a vital role in providing exceptional hospitality services. This job is hourly-based with an hourly base pay of $12 plus tips and typically involves working flexible AM/PM shifts. The primary responsibility is to create a welcoming and professional environment for guests while promptly and safely managing their vehicles. The associate is responsible for greeting guests warmly within five feet of approach while using polite salutations and addressing guests by their last names to create a more personalized experience. Duties include parking and retrieving vehicles cautiously, assisting with luggage handling, opening doors, and providing directions or information about local amenities and attractions. Additionally, associates handle administrative tasks such as issuing claim checks, tracking vehicle information, completing damage surveys, processing payments, and ensuring that all procedures adhere to company policies for smooth operations.

Throughout the day, the Guest Service Associate maintains professionalism by posting in designated areas when not actively attending to guests and practicing appropriate phone etiquette. They deliver messages and items to guests when requested and shuttle guests to approved locations when needed. The role requires physical stamina as work is primarily performed outdoors with exposure to various weather conditions including heat and cold. Lifting up to 100 pounds occasionally and performing activities such as running, walking, stooping, kneeling, and crouching are part of the role's physical demands. Towne Park emphasizes the importance of safety, accuracy in ticketing and vehicle handling, and strong communication skills to ensure guests receive efficient and courteous service at all times.

Towne Park offers employees access to a range of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan. Eligibility depends on job classification and tenure, with seasonal and temporary roles excluded from some plans. This role is ideal for individuals who enjoy customer service, have a valid driver’s license, basic numeracy skills, and a passion for helping guests in a dynamic environment where safety and professionalism are paramount. Overall, the Guest Service Associate position at Towne Park is a rewarding opportunity for those looking to build a career in hospitality and guest relations with a respected industry leader.