Hospital Valet Attendant - Baptist Health Floyd

Towne Park stands as a leading hospitality services company dedicated to transforming everyday interactions into memorable experiences. Specializing in parking and valet services predominantly at healthcare facilities, hotels, and commercial venues, Towne Park prides itself on creating smiles and delivering exceptional service to millions of guests, patients, visitors, and clients each year. Their mission is deeply rooted in customer satisfaction and team empowerment, emphasizing a work culture where making a difference and positively impacting others is at the heart of every task. Known for their attentive, compassionate, and professional approach, Towne Park continually sets the industry standard for quality service and guest care. Joining Towne Park means becoming part of a community that values respect, inclusion, and growth, offering employees the ability to build meaningful careers within a supportive and dynamic environment.

The Guest Service Associate role at Towne Park embodies the company’s commitment to excellence in hospitality. This position is fundamental in ensuring guests experience a seamless and positive encounter from arrival to departure. The role primarily involves parking and retrieving vehicles safely and efficiently while assisting with luggage handling and other guest service needs such as providing information about facility amenities and local attractions. The Guest Service Associate is expected to maintain a friendly and professional demeanor, utilizing interpersonal skills to greet guests warmly, address inquiries, and ensure comfort and satisfaction during their visit. This position requires vigilance, attention to detail, and a strong focus on safety practices when managing vehicle operations, including accurate processing of claim checks, revenue collection, and handling guest vehicle documentation.

Towne Park offers competitive compensation that includes an hourly base wage of $13 plus tips ranging from $5 to $10 per hour, reflecting the company’s commitment to fairly rewarding employees for their skills and effort. The shift for this role is typically first shift from 7 am to 3 pm, ensuring a stable and predictable working schedule. Employees are also eligible for a range of benefits, such as accident, critical illness, and hospital indemnity insurance, telemedicine access, and a 401(k) retirement savings plan, depending on job classification and hours worked. These benefits underscore Towne Park’s investment in employee well-being, offering support for health, financial security, and work-life balance.

The ideal candidate for the Guest Service Associate position will have at least a high school diploma or GED and hold a valid driver’s license suitable for the state of employment. Experience in customer service or a related field is valuable, with the ability to communicate clearly and professionally in English. Candidates should possess mathematical skills pertinent to handling cash and understanding billing procedures. Additionally, the ability to operate a manual transmission vehicle and perform parallel parking is highly desirable, contributing to the smooth and safe operation of parking services. Physical demands require standing for extended periods, lifting up to 100 pounds occasionally, and working outdoors in varying weather conditions, highlighting the need for stamina and resilience.

Joining Towne Park as a Guest Service Associate means stepping into a role that combines practical vehicle management skills with a passion for exceptional customer service. It is an opportunity to contribute positively in a fast-paced and interactive environment while enjoying competitive pay and benefits that support long-term career growth. As a part of Towne Park’s team, employees are not just workers but ambassadors of hospitality who help the company fulfill its promise of creating smiles and memorable experiences every day.