Hospital Transition Team Qualified Professional

Raleigh, NC, USA|

Job Overview

Compensation

Salary

Range $38,325.00 - $40,950.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

Life insurance

Job Description

TA, Inc. is a dedicated human service organization committed to providing comprehensive community support and mental health services. Specializing in transitional care, TA, Inc. operates various programs aimed at assisting individuals with psychiatric or substance abuse challenges. The Hospital Transition Team is a vital division within TA, Inc., focused on supporting clients who have recently been discharged from psychiatric hospitals or residential substance abuse treatment programs. This team plays an essential role in bridging the gap between inpatient care and successful community reintegration by providing tailored support, crisis intervention, and case management services. Their mission is to ensure that individuals maintain the progress achieved during residential care and continue on the path to recovery while receiving timely access to benefits and community resources.

The Hospital Transition Team provides short term services designed to help people maintain psychiatric progress made in psychiatric hospitals or progress related to recovery made in residential substance abuse treatment programs, connect with services and benefits quickly after hospital discharge, and receive support for returning back to their home and community. This role emphasizes a comprehensive, client-centered approach focused on crisis response, treatment planning, therapeutic mentoring, case management, and advocacy. Employees in this role work closely with multi-disciplinary providers, families, and community agencies to facilitate continuous care and positive outcomes.

The ideal candidate for this position is passionate about community mental health and skilled in crisis management, case coordination, and symptom monitoring. They will act as advocates and coordinators to ensure that recipients' rights are respected, confidentiality is maintained, and that every effort is made to promote personal dignity and safety. This position requires an ability to work efficiently within a fast-paced environment, demonstrating flexibility to provide assistance 24/7/365 as needed. The employee will also be responsible for documentary accuracy, comprehensive communication with supervisory staff, and adherence to all regulations, including HIPAA and agency policies. Ongoing professional development and training to build expertise in crisis management and community support activities are mandatory.

Benefits of working with TA, Inc. include opportunities for professional growth, collaboration with a supportive team, and rewarding work that makes a difference in the lives of vulnerable individuals. This full-time position requires a responsible and dedicated individual who brings both clinical and practical skills to provide exceptional care. The role includes substantial community interaction involving help with adaptation to home, school, and work environments, making it vital for the candidate to possess interpersonal skills and a commitment to improving mental health outcomes through direct service and advocacy.

Job Requirements

Must have a minimum of one (1) year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24/7 response in emergent or urgent situations
Must have a valid NC driver's license
Must have had at least 8 years of driving experience
Holds license, certificate, registration or permit issued by a governing board regulating a human service profession (except nursing, which requires 4 years licensed experience)
Understand HIPAA regulations and abide by them
Complete a minimum of 20 hours of crisis management and community support training within first 90 days of employment
Maintain all agency-required training and certifications
Operate office equipment as necessary
Report any incidents, changes, or suspected abuse to supervisors
Work cooperatively with staff and families
Attend mandatory meetings and give advance notice if unable to attend
Maintain consumer confidentiality at all times

Job Qualifications

Must have a minimum of one (1) year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24/7 response in emergent or urgent situations
Must have a valid NC driver's license
Must have had at least 8 years of driving experience
Holds license, certificate, registration or permit issued by a governing board regulating a human service profession (except nursing, which requires 4 years licensed experience)
A Master’s prepared individual with a degree in a human service area with one year of experience working with individuals within disciplines after the degree
A Bachelor’s prepared individual with degree in a human service area with two years of experience working with individuals with persons within disciplines after degree
A Bachelor’s prepared individual with a degree in an area other than a human service field who has 4 years of experience in working with individuals within disciplines after degree

Job Duties

Provide crisis response for recipient 24/7/365
Provide treatment planning for recipient
Provide one-on-one intervention with the community to develop interpersonal and community coping skills, including adaptation to home, school and work environments
Provide therapeutic mentoring, symptom monitoring, monitoring medications, and self-management of symptoms
Provide case management to arrange, link, or integrate multiple services as well as assessment and reassessment of the recipient’s need for services
Inform recipient about benefits and services
arrange for the recipient to receive benefits and services and monitor provision of services
Work closely with provider to assure that services are completed
Assume role of advocate, broker, coordinator, and monitor of the service delivery system on behalf of the recipient
Provide coordination of movement across levels of care, directly to the person and the family and coordinate discharge planning and community re-entry following hospitalization, residential services and other levels
Must complete a minimum of 20 hours regarding crisis management and other components of Community Support Team activities within the first 90 days of employment
In a timely manner and as required, forward documentation to designated staff in the administrative offices
Help maintain the self-respect, personal dignity and physical safety of each recipient
Work cooperatively with all other staff and relate favorably to recipients and families
Attend all mandatory staff meetings and consumer conferences or give advance notice to the Hospital Transition Team Supervisor as to reasons for inability to attend
Receive supervision by the Hospital Transition Team Supervisor
Report any changes in consumer’s condition, family situation, or needs to the appropriate personnel
Report any accident or incident to the Hospital Transition Team Supervisor
Report to Hospital Transition Team Supervisor any suspected abuse, neglect or exploitation of recipients
Be familiar with TA, Inc. policies and procedures including the securing of emergency services and the regulations concerning medication administration
Be familiar with HIPAA regulations and abide by them
Assure consumer’s rights are met and maintain consumer confidentiality at all times
Operate office equipment as necessary, i.e. calculator, copier, computer, fax, etc.
Obtain and keep current all training required by the agency
Understand that failure to renew classes by their due date will result in being removed from the schedule
Perform other duties as required by circumstances