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Homewood Suites Columbus Hilliard - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Our hotel is a welcoming, home-style establishment located in Hilliard, Ohio, perfectly situated within walking distance of a variety of shops and restaurants, including the popular Market at Mill Run Shopping Center. This location offers guests convenient access to major highways—Interstate 270, Interstate 70, and Interstate 71—making travel effortless whether for business or leisure. Designed to feel like a home away from home, our hotel provides spacious suites that ensure a comfortable and relaxing stay. Each morning, guests enjoy a complimentary hot full breakfast in our cozy lodge area, setting the tone for a great day. In the evenings from... Show More

Job Requirements

  • high school diploma or equivalent
  • experience in a hotel or related field preferred
  • familiarity with hotel management software
  • proficiency in Microsoft Office suite
  • excellent verbal and written communication skills
  • ability to multitask in a fast-paced environment
  • strong problem-solving skills

Job Qualifications

  • high school diploma or equivalent
  • experience in a hotel or related field preferred
  • familiarity with hotel management software
  • proficiency in Microsoft Office suite
  • excellent communication skills
  • strong multitasking and problem-solving abilities
  • ability to provide exceptional customer service

Job Duties

  • greet and welcome guests with warm and friendly hospitality
  • manage guest check-ins and check-outs efficiently
  • handle reservations, cancellations, and modifications accurately
  • respond promptly to guest inquiries and requests
  • coordinate communication between guests and hotel departments
  • process payments and maintain accurate financial records
  • quickly resolve guest issues and complaints with professionalism

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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