Homewood Suites Columbus Hilliard - Assistant General Manager OEM
Job Overview
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
accidental death and dismemberment insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our hotel is a welcoming, home-style establishment located in Hilliard, Ohio, known for exceptional hospitality and a commitment to guest satisfaction. Conveniently situated within walking distance of a vibrant mix of shops and restaurants, including the popular Market at Mill Run Shopping Center, our hotel provides guests with easy access to major highways such as Interstate 270, Interstate 70, and Interstate 71. This strategic location offers both leisure and business travelers a perfect blend of comfort and convenience. Our guests enjoy spacious suites and a host of amenities designed to enhance their stay, including complimentary hot full breakfast each morning served in the cozy lodge, free evening social events from Monday through Thursday, and complimentary high-speed internet access throughout the hotel. We take pride in creating a warm, home-like atmosphere where guests can relax and rejuvenate after a busy day. Our team members play a vital role in delivering an exceptional experience, supporting a culture of friendliness, professionalism, and dedication to service excellence.
The Assistant General Manager is a pivotal leadership role within our hotel, responsible for overseeing daily operations and ensuring seamless collaboration across multiple departments. This overtime-eligible management position provides an exciting opportunity for an experienced hospitality professional to step up and take charge when the General Manager is unavailable. The Assistant General Manager acts as a key partner to the General Manager, driving hotel profitability through effective team supervision, operational efficiency, and strategic problem-solving.
Key responsibilities include supervising various departments, managing revenue and costs, recruiting and coaching staff, and maintaining clear communication channels with both guests and team members. The ideal candidate possesses strong leadership skills, excels in conflict resolution, and communicates effectively, fostering a positive work environment where every employee feels valued and motivated. This role demands a proactive approach to handling challenges, confidence in working with financial data, and the ability to master Windows Operating Systems for efficient management and reporting.
Additionally, the Assistant General Manager sets high standards for professional appearance and grooming, leading by example to uphold the company’s image. Above all, a genuine passion for hospitality and a commitment to guest satisfaction are paramount, as this role directly influences the memorable experiences our guests enjoy. Candidates will have progressive hotel experience, supervisory background, and certifications in food handling, alcohol awareness, CPR, and first aid or the willingness to obtain them. With competitive compensation and a comprehensive benefits package, this position offers growth potential and the chance to be an integral part of a hotel that values excellence and fun in hospitality.
The Assistant General Manager is a pivotal leadership role within our hotel, responsible for overseeing daily operations and ensuring seamless collaboration across multiple departments. This overtime-eligible management position provides an exciting opportunity for an experienced hospitality professional to step up and take charge when the General Manager is unavailable. The Assistant General Manager acts as a key partner to the General Manager, driving hotel profitability through effective team supervision, operational efficiency, and strategic problem-solving.
Key responsibilities include supervising various departments, managing revenue and costs, recruiting and coaching staff, and maintaining clear communication channels with both guests and team members. The ideal candidate possesses strong leadership skills, excels in conflict resolution, and communicates effectively, fostering a positive work environment where every employee feels valued and motivated. This role demands a proactive approach to handling challenges, confidence in working with financial data, and the ability to master Windows Operating Systems for efficient management and reporting.
Additionally, the Assistant General Manager sets high standards for professional appearance and grooming, leading by example to uphold the company’s image. Above all, a genuine passion for hospitality and a commitment to guest satisfaction are paramount, as this role directly influences the memorable experiences our guests enjoy. Candidates will have progressive hotel experience, supervisory background, and certifications in food handling, alcohol awareness, CPR, and first aid or the willingness to obtain them. With competitive compensation and a comprehensive benefits package, this position offers growth potential and the chance to be an integral part of a hotel that values excellence and fun in hospitality.
Job Requirements
- At least five years of progressive hotel experience in rooms or food and beverage
- Supervisory background required
- Ability to stay calm and objective under pressure
- Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid
- Experience with managing multiple departments
- Strong financial acumen
- Proficient in Windows Operating Systems
- Excellent communication skills
Job Qualifications
- At least five years of progressive hotel experience in rooms or food and beverage
- Supervisory background with proven leadership skills
- Strong problem-solving capabilities and ability to remain calm under pressure
- Proficiency in Windows Operating Systems
- Excellent communication and interpersonal skills
- Certification or willingness to obtain Food Handlers, Alcohol Awareness, CPR, and First Aid
- Commitment to high standards of guest service and professional appearance
Job Duties
- Supervise multiple departments and drive hotel profitability by managing teams and partnering with the General Manager
- Proactively identify and resolve operational challenges to ensure efficient hotel operations
- Recruit, hire, and train Guest Services staff and support employee development programs
- Maintain clear and effective communication with colleagues and guests
- Work confidently with financial data to support operational decisions
- Utilize Windows Operating Systems for management tasks and reporting
- Set and enforce standards for professional appearance and grooming
- Deliver exceptional hospitality to guests and colleagues ensuring satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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