Homelessness Prevention Services Manager

Springfield, MA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $68,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holidays

403(b) Retirement Plan

Life insurance

short-term disability insurance

long-term disability insurance

educational assistance

transportation benefits

Employee assistance program

Job Description

Way Finders is a distinguished nonprofit organization recognized as a Top Workplace for nonprofits, celebrated for its commitment to employees and the community it serves. As a leading organization dedicated to improving the stability and economic mobility of families and individuals, Way Finders focuses on building and advocating for a thriving region. The organization offers a comprehensive range of safe, affordable housing options and fosters collaboration among various stakeholders to create sustainable housing solutions. Employees of Way Finders are united by a shared mission to serve people, places, and systems, working tirelessly to uplift the community with innovative programs and supportive services.

Way Finders is currently seeking a full-time Homelessness Prevention Services (HPS) Manager to join their dedicated team. This managerial role plays a crucial part in the overall mission of the organization by supervising and administering housing center teams across several locations. The primary goal is to assess and support clients facing housing challenges and provide them with high-quality customer service, support, and guidance. The HPS Manager will oversee teams responsible for offering face-to-face assistance, answering calls and emails in busy call centers, initiating housing applications, and educating clients and staff on appropriate programs.

The successful candidate will combine experience in social or housing services with a background in fast-paced customer service environments, including supervisory experience. The role requires leadership skills to manage multiple teams, maintain positive relationships with clients, landlords, and community partners, and monitor program compliance and data integrity. The manager will also assist the Director in overseeing funding sources and contribute to strategic improvements that enhance service delivery and client outcomes.

Working in a hybrid-remote arrangement, the HPS Manager must reside within a commutable distance to effectively manage multiple housing centers on a rotating basis. The position offers a competitive salary range between $60,000 and $68,000 based on qualifications. Employees enjoy numerous benefits including health, dental, and vision insurance from day one, paid time off, holidays, retirement plans with employer match, educational assistance, and more. With a strong emphasis on team collaboration, community impact, and continuous learning, this role is ideal for a dedicated professional passionate about homelessness prevention and housing stability.

Job Requirements

5 years' progressively responsible experience in housing, social services, or related role
1 year in a supervisory or lead role
prior management in a customer service environment preferred
adept at Microsoft Suite including Excel and basic data analysis
ability to organize and prioritize work
skill writing policies and interpreting program regulations
effective communication skills
bilingual Spanish/English verbal and written skills
driver’s license with acceptable driving record and reliable vehicle
CORI as per grant requirement

Job Qualifications

Bachelor's degree preferred
experience in social services or housing services
supervisory experience
prior management in customer service preferred
adept at Microsoft Suite including Excel and basic data analysis
ability to write policies and interpret program regulations
effective communication with staff and clients
bilingual Spanish/English verbal and written skills
valid driver’s license with acceptable driving record

Job Duties

Supervise staff in several housing centers that are tasked with face-to-face customer service, answering calls and emails in busy call centers, initiating applications, and educating clients and appropriate staff on programs
Conduct regular, focused team and 1:1 meetings with staff
work out of each location on a rotating basis and as needed
Maintain positive relationships with customer base including clients, landlords, and provider community
Monitor, audit, and analyze services data to ensure real-time data entry, accuracy, contractual compliance, goal setting, and program compliance
submit reports including suggestions for improvements to Director
Assist Director in monitoring funding sources awarded to the department
Proactively identify and inform management of any issues that may adversely affect the department or organization
Establish and maintain collaborative relationships with internal staff, landlords, community groups, funding sources, and stakeholders
Represent the organization in community and social services meetings, events, and outreach presentations
Remain knowledgeable of current and developing trends within homelessness prevention and related areas
Hire new and replacement staff following recruiting process guidelines
Set effective training plans for new staff members and evaluate process improvements
Provide timely feedback on performance-related matters and implement performance plans
Supervise Housing Resource Advisors, Homelessness Prevention Advisors, other program staff, and temporary workers