Homeless Services Manager

Family Promise of Hawai'i is a dedicated 501(c)(3) nonprofit organization committed to providing essential housing and comprehensive wraparound services to families facing housing instability and homelessness. Operating within the unique socio-economic landscape of Hawai'i, Family Promise has built a strong reputation as a compassionate service provider, mobilizing community resources to help low-income and homeless families achieve sustainable independence. Their programs span emergency shelter, rental assistance, prevention and diversion services, and holistic case management to address the complex needs of families in crisis. As a mission-driven entity, Family Promise embraces an organizational culture deeply rooted in values of equity, diversity, inclusion, and social justice. They strive to build an inclusive, supportive work environment that values the unique experiences and perspectives of each staff member, aiming to make a positive, lasting impact on the local community. The organization has consistently demonstrated excellence in service delivery while emphasizing innovation, teamwork, and client-centered approaches.

The role of the Homeless Services Manager is pivotal within Family Promise of Hawai'i. This full-time position is responsible for leading and supervising a team that delivers exceptional services and operations, facilitating families in the programs to meet their goals and stabilize their living situations. With a salary range between $65,000 and $75,000, this managerial role demands not only operational oversight but also strategic leadership that aligns with Family Promise's mission and funder requirements. The Homeless Services Manager collaborates closely with Case Managers to ensure high-quality service delivery, supporting clients through every stage—from intakes and assessments to housing assistance, advocacy, and outreach. Beyond day-to-day management, the role emphasizes building a high-performing, inclusive team culture and fostering professional growth and development among direct reports.

The scope of responsibilities covers three main areas: team leadership with a focus on staff supervision and development; program quality and case oversight ensuring compliance and effectiveness; and external partnerships and administrative duties that maintain strong community linkages and support sustainable funding. The Manager is tasked with designing and implementing training plans, driving data and evaluation systems for informed decision-making, monitoring program budgets, and contributing to strategic planning. In addition, this role demands a commitment to continuous personal and professional growth, participating in relevant community networks and professional development activities.

Family Promise of Hawai'i prioritizes a collaborative work environment that values integrity, teamwork, and innovation. The Homeless Services Manager is expected to embody these principles, fostering a workplace that supports employee success and advances the organization's goals. Candidates interested in this role will find an organization dedicated to impactful service, equipped with resources that include comprehensive medical, dental, and vision insurance, generous paid time off, a 401(k) retirement plan with employer contributions, and other supportive benefits designed to enhance the overall work experience. This role is located in-person at Family Promise's facilities, where hands-on leadership and engagement with both the team and community partners are critical to success.