Homebuyer Concierge

Lennar is one of the nation’s leading homebuilders, renowned for its commitment to quality, innovation, and customer satisfaction. Founded with the vision of creating extraordinary experiences for homebuyers, communities, and associates, Lennar has grown to be consistently ranked among the top homebuilders in the United States. As a Fortune 500 registered company, Lennar embodies excellence not only in constructing high-quality homes but also in fostering a company culture centered on growth, opportunity, and community involvement. The company’s dedication extends beyond building homes to include exceptional customer service, support for the communities in which they operate, and robust developmental opportunities for their associates throughout their careers.

The Homebuyer Concierge at Lennar plays a pivotal role in bridging the gap between homebuyers and the company’s multifaceted departments. This position serves as the primary liaison from the moment a Purchase Agreement is executed, guiding buyers carefully through the intricate process of home construction and closing. The Concierge is responsible for ensuring a seamless transaction experience by coordinating and maintaining clear communication between buyers and teams such as mortgage, title, construction, sales, and closing departments. This role demands proactive engagement to manage timelines effectively, tackle any concerns raised by buyers, and uphold Lennar’s promise of zero defect homes, cost management, and adherence to schedules.

This role offers more than just job duties; it represents a career with purpose—a career that literally helps people build their futures. The Homebuyer Concierge directly impacts customer satisfaction by setting clear expectations, providing timely updates, and facilitating critical milestone meetings and document signings to achieve on-time home closings. By managing backlog and transactional processes efficiently, the Concierge builds trust and transparency between the company and homebuyers, strengthening the overall Lennar brand.

Candidates who thrive in this role possess strong organizational and communication skills, are proficient in CRM software like Salesforce, and can manage multiple tasks in a fast-paced environment with a proactive outlook. The position requires regular in-person attendance at company communities, job sites, and offices. Physical demands may include extended periods in construction trailers, climbing stairs and ladders, and the ability to lift and carry substantial weight. A high school diploma or equivalent is required, with a college degree preferred; candidates bring 2-3 years of relevant experience in homebuilding, real estate, mortgage, or related fields.

At Lennar, associates are valued and supported with comprehensive benefits covering health, dental, and vision insurance, 401(k) plans with company matching, paid parental leave, education assistance, and generous vacation policies. Lennar fosters an inclusive workplace environment that empowers employees to thrive both personally and professionally while contributing to a company that is recognized for integrity, quality, and customer commitment.