Home Experience Concierge

MN Custom Homes, founded in 2011 by two locals from Bellevue, Washington, has grown into the premier luxury home builder on the Eastside. With over a decade of experience, the company has earned its reputation through innovation, meticulous attention to design, and the creation of homes that combine aesthetic appeal with functionality. Their homes are designed thoughtfully to inspire community living, reflecting a deep passion for quality and craftsmanship. MN Custom Homes maintains a strong commitment to delivering exceptional experiences not only through their builds but also through their people-centric work culture. The company emphasizes an empowered team environment, fostering clear career progression, continuous learning opportunities, and ownership for every team member from the start. Accountability and trust form the core of their operations, contributing to an inclusive, supportive atmosphere that enhances employee happiness and ensures high performance.

The Concierge role at MN Custom Homes is a distinguished position within their Home Experience team. This role is a blend of relationship management, project coordination, and lifestyle curation, focused on providing exceptional service to homeowners throughout their journey. The Concierge acts as a central contact point, guiding clients from the pre-sale stages through to their move-in and beyond, ensuring smooth communication and proactive support. This role demands a high degree of hospitality, discretion, and organizational skill to maintain the company’s premium service standards. The Concierge fosters lasting relationships with homeowners by anticipating needs, coordinating key meetings, and connecting clients with trusted service providers. Success in this role is measured by homeowner satisfaction, seamless collaboration within internal departments, and the consistent upholding of MN’s values and culture. This full-time position offers a competitive salary ranging between $82,573 and $115,602 annually, along with a comprehensive benefits package. MN Custom Homes encourages applicants who are passionate about luxury service and client experience management, especially those with backgrounds in luxury hospitality, residential real estate, or client portfolio coordination. The role functions primarily out of their Bellevue office but also involves visiting job sites, demanding both interpersonal excellence and physical readiness to inspect homes and mechanisms as needed. This position embodies MN Custom Homes’ mission to create an exceptional experience for every homeowner while fostering a diverse and inclusive workplace environment.