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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,573.00 - $115,602.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
long term disability insurance
Paid medical leave
critical illness insurance
401(k) with Company Match
Lifestyle reimbursement account
Paid Time Off
holidays off
Company paid events
Onsite parking
Complimentary snacks and beverages
Job Description
MN Custom Homes, founded in 2011 by two locals from Bellevue, Washington, has grown into the premier luxury home builder on the Eastside. With over a decade of experience, the company has earned its reputation through innovation, meticulous attention to design, and the creation of homes that combine aesthetic appeal with functionality. Their homes are designed thoughtfully to inspire community living, reflecting a deep passion for quality and craftsmanship. MN Custom Homes maintains a strong commitment to delivering exceptional experiences not only through their builds but also through their people-centric work culture. The company emphasizes an empowered team environment, fostering... Show More
Job Requirements
- Bachelor’s degree in hospitality business communications or related field or equivalent experience
- 5+ years of experience in luxury hospitality residential real estate or client experience management within a high-touch service-driven environment
- Previous experience coordinating multi-stakeholder projects or client portfolios strongly preferred
- Ability to visit homes and job sites including ascending stairs and inspecting spaces
- Frequent use of computer keyboard and office equipment
- Ability to lift up to 20lbs occasionally with or without accommodation
- Must work in Bellevue office Monday to Friday 8am to 5pm
- Regular travel between job sites and office
- Valid WA State Driver’s License
- Acceptable driving record and proof of vehicle insurance with MN listed as additional insured
Job Qualifications
- Bachelor’s degree in hospitality business communications or related field or equivalent experience
- 5+ years of experience in luxury hospitality residential real estate or client experience management
- Experience coordinating multi-stakeholder projects or client portfolios
- Strong knowledge of luxury-level customer service and client relationship management
- Skilled in maintaining discretion and professionalism with sensitive information
- Excellent interpersonal verbal and written communication skills
- Proficiency in Microsoft Office Suite and CRM tools
- Demonstrated sound judgment and composure
Job Duties
- Serve as the main point of contact for homeowners throughout the pre-sale process creating clarity and confidence
- Partner with sales construction and design teams to ensure information flows smoothly and clients feel informed and supported
- Coordinate milestone meetings and walkthroughs with professionalism and warmth
- Anticipate homeowner questions provide proactive updates and maintain organized documentation
- Bridge communication between homeowners and internal teams following closing to ensure continuity of care
- Connect homeowners with MN’s trusted network of service providers for ongoing home care and lifestyle services
- Curate thoughtful gestures personalized recommendations and magic moments reinforcing service excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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