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Home Delivery - Shift Supervisor

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $19.00 - $24.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Discounts
Scholarship Opportunities

Job Description

Bristol Farms is a well-established and beloved grocery market that has been serving communities in California since its inception in Rolling Hills, CA. This company has built a reputation for bringing people together through a shared passion for quality food and culinary exploration. Bristol Farms specializes in providing the freshest, highest-quality, locally sourced meat, seafood, and produce, complemented by a vast and diverse array of groceries that cater to food enthusiasts and everyday shoppers alike. Their commitment to excellence doesn't stop at the products they offer; they also strive to create an extraordinary shopping experience for every guest who walks through their doors.

The company culture at Bristol Farms revolves around team members and leaders who are not only knowledgeable about food but who are genuinely passionate about it. They cultivate an environment that is interactive, fun, and engaging, encouraging both guests and team members to participate in a communal food journey. Bristol Farms seeks to hire individuals who are exuberant, positive, and calm under pressure, capable of thriving in a fast-paced setting while maintaining exemplary hospitality standards. The company values warmth, authenticity, teamwork, and entrepreneurial spirit, expecting their employees to embody these values and exceed guest expectations consistently.

The Home Delivery Shift Supervisor role at Bristol Farms presents an exciting opportunity to lead a dedicated team tasked with delivering fresh food orders directly to customers' homes. Located at 3105 Wilshire Blvd, Santa Monica, CA, this position is hourly, nonexempt, with a competitive pay rate ranging from $19 to $24 per hour. As a Home Delivery Shift Supervisor, the individual will oversee delivery operations, ensuring that orders are accurately and promptly delivered in excellent condition. They will lead by example, providing excellent customer service that fosters guest loyalty and satisfaction.

This position demands a professional who possesses a valid driver’s license and a clean driving record, coupled with the ability to navigate local areas effectively using GPS technology. The supervisor will manage multiple delivery orders and coordinate with drivers to uphold food freshness and adhere to customer preferences. With a focus on safety and professionalism, the individual must operate vehicles responsibly under various weather and traffic conditions and resolve any delivery issues swiftly and efficiently.

Additionally, the Home Delivery Shift Supervisor plays a critical role in building a cohesive team environment. They are expected to communicate clearly with both internal teams and customers, demonstrating problem-solving skills with a positive, solution-oriented mindset. Physical demands include handling and lifting food orders up to 50 pounds and standing or walking for extended periods. Bristol Farms offers a values-based culture with excellent growth opportunities, comprehensive training, and benefits, including medical, dental, vision insurance, and a 401K plan. The company also supports educational advancement with scholarship programs and offers discounts and credits for employees, enriching the overall employment experience in this dynamic role.

Job Requirements

  • High school diploma or general education degree (GED)
  • Valid driver’s license and clean driving record
  • Ability to lift and carry heavy food orders
  • Ability to stand and walk for long periods
  • Ability to operate a vehicle safely in various traffic and weather conditions
  • Strong interpersonal and communication skills
  • Ability to handle conflict and resolve customer issues
  • Detail-oriented and organized

Job Qualifications

  • High school diploma or general education degree (GED)
  • Ability to read and comprehend instructions, correspondence, schedules, and memos
  • Ability to speak, read and understand English fluently
  • Ability to add, subtract, multiply, and divide using whole numbers
  • Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
  • Strong interpersonal and verbal communication skills
  • Conflict-resolution skills
  • Valid driver’s license and clean driving record

Job Duties

  • Oversee orders are delivered accurately and in good condition
  • Provide excellent customer service and build guest loyalty by delivering food in a timely, cordial manner
  • Manage and solve any issues or delays that arise and resolve problems efficiently and effectively
  • Represent the company with professionalism by driving safely, exercising sound judgment, and treating customers with respect
  • Manage multiple orders, delivery locations, and customers effectively
  • Corroborate with drivers to deliver orders within an optimal amount of time, ensuring freshness of food and respecting customer preferences
  • Demonstrate safe vehicle operation in all types of traffic and weather conditions
  • Aid team members to navigate local streets and highways with ease using a GPS
  • Communicate clearly with the internal team, customers, and other stakeholders by demonstrating an eagerness to work through any issues or points of confusion
  • Certify orders before each delivery and maintain a detailed, comprehensive delivery log
  • Possess a valid driver’s license and a clean driving record
  • Ability to lift and carry heavy food orders and operate a vehicle for periods
  • Strong interpersonal skills, verbal communication skills, and conflict-resolution skills
  • Be detail-oriented and organized

Job Criteria

Experience

Entry Level (1-2 years)


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